Salesforce Administrator

Masco

6d•Remote

About The Position

The Salesforce Administrator is a proactive individual who can help us continually improve and enhance our Salesforce platform, gather requirements and feedback, and design scalable best practice solutions. We seek an individual with a good understanding of the Salesforce platform who can understand both our current setup and our business objectives to quickly identify improvement areas. The Salesforce Administrator should be comfortable with change management, governance, communication, prioritizing, and providing product support for the Marketing, Customer Service, and Sales organizations. This candidate should be skilled in all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority.

Requirements

Excellent English communication skills, both verbal and written.
Strong communication experience with international teams, well-versed with remote working protocols, including virtual collaboration tools, cross-time-zone and best communication practices.
Ability to use a computer for 8.5 hours per day.
Ability to use MS Office applications (Outlook, Excel, Word, and PowerPoint)
5+ years of experience with CRM systems, at least 3 years directly as an SFDC Admin or equivalent education/experience
In-depth understanding of the architecture, capabilities, and constraints of the Salesforce application
Experience documenting business processes
Experience with the Sales Cloud, Service Cloud, and Experience Cloud (Manufacturing and CPQ are a plus)
Experience in SFDC Lightning Web Components and Aura Components
Experience with Salesforce Admin functions
Mandatory to have Bachelor’s degree
Salesforce Certified Administrator (required)
Must Have Broadband Availability: Minimum 30 MBPS - Only connections from national service providers such as Jio, Tata, Airtel, or Hathway Fiber are acceptable. Local or unverified internet providers are not aligned with MHPI IT policy and should not be used for official work.
Home Office Setup (Mandatory): - working space to accommodate two monitors +1 laptop (necessary equipment will be provided + additional tools -role if any). - The candidate must have access to a quiet and dedicated home office environment that supports productive remote work.
IT Asset Arrangement: - All necessary equipment (based on role)- including One/two monitors, one laptop, and supporting accessories will be provided by the company. Candidates must ensure safe and secure setup and usage of these assets. This setup is non-negotiable and essential to ensure uninterrupted workflow, secure data handling, and effective collaboration. Candidates who do not meet this requirement will not be considered.

Nice To Haves

Salesforce Advanced Admin Certification (preferred)
Salesforce Platform App Builder Certification (preferred)
Strong communication skills
Excellent problem-solving and troubleshooting skills
In line with Watkins Wellness code of ethics and core values
SFDC DevOps Methodology
Ability to Lead SDLC principles
Communicate complex information to non-technical personnel

Responsibilities

Day-to-day operations: troubleshooting and minor requests.
Salesforce Reports and Dashboard Management.
Delivery of SFDC-related projects and enhancements.
Proactive system maintenance including security reviews and release updates.
Participate in cross-functional teams that address issues involving CRM and business operations, and act in a consultative capacity to ensure Salesforce optimization.
Document business and technical requirements.
Create unit/regression/UAT test scripts.
Participate in and coordinate the execution of functional unit testing, user role testing, data analysis, and integration testing.
Manage timelines, schedules, and development goals.
Change Control Project based: training materials and end-user training.
Collaborates with Salesforce Developers and Architects to ensure a shared understanding of the business model and detailed functional requirements.
Proactive communication of any platform changes or issues to appropriate stakeholders.
Maintain up-to-date knowledge of Salesforce functionality and best practices, and proactively recommend solutions that drive efficiency and productivity.
Assure only relevant data is available to appropriate job roles.
Assure compliance with the audit infrastructure including on-boarding, off-boarding, and role/responsibility changes within the organization.
Understanding of the Salesforce sharing and security model (roles, profiles, permissions, OWD, sharing rules).
Ensure and define high quality of SFDC data objects and data models are governed, and limit customizations.
Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards, and reports.
Define standards for the design, development, testing, and deployment of solutions across the different SFDC technologies.
Scalability is a priority.
Define a model for requirements, translating them into best practice, scalable solutions.
Build standards and processes around SFDC DevOps methodology.
Salesforce Release Management including review of release notes and upgrade planning.