Salesforce Administrator
About The Position
The Salesforce Administrator is an essential member of the Technology Department and is responsible for maintaining, improving, and supporting users on the organization’s Salesforce instance. This position will be expected to build enhancements based on end-user feedback, identify automations, and serve as an advisor for business process optimization. This position provides day-to-day technical assistance as well as owns large-scale process improvements, seamlessly managing deadlines and urgent tasks. This position should be willing to take initiative and collaborate with staff in accordance with the organization’s core values: Teamwork, Compassionate Service, Integrity, Community, Excellence, and Innovation.
Requirements
- Outstanding time and work management skills.
- A self-starter who can adapt to changing priorities, is able to assess capacity and bandwidth, and holds themselves accountable to deadlines
- Excellent verbal and written communication skills. This position will interact with staff, vendors, and other contacts via multiple channels: email, phone, video call, and in-person.
- Strong interpersonal skills, collaborative work spirit, and positive can-do attitude
- Commitment to delivering high-quality work products while managing multiple tasks at once and never compromising attention to detail
- Willingness to cross-train with Technology teammates to uphold seamless customer service
- Active in the Salesforce Community
- Salesforce Administrator certification required.
Nice To Haves
- Minimum of 2 years of Salesforce Administrator experience
- Bachelor’s degree in a related field, or equivalent experience
Responsibilities
- System Administration & Maintenance: Maintain and optimize Salesforce Nonprofit Success Pack instance, including integrations (Pardot, SproutSocial, DocGen, FormAssembly, QGiv, VolunteerHub, Sage). Run Salesforce backup and proactively monitor system maintenance (Security Reviews, Release Updates, Health Check, Optimizer).
- Data Management: Manage large sets of data, perform bulk migrations, and initiate data quality sweeps. Design and implement efficient data flow using rules and automation to ensure integrity and hygiene. Build and maintain a Data Dictionary documenting objects, fields, data types, and integrations.
- User Support: Respond to end-user issues, troubleshoot root causes, and resolve within Service Level Agreements (SLAs). Interview end-users to identify operational needs and validate technical requirements. Manage user permissions and access levels, regularly auditing for privacy and license usage.
- Reporting & Analytics: Prepare custom reports, dashboards, and analytics to support executive decision-making.
- Training & Documentation: Administer staff training to onboard new users, build engagement, and launch new processes. Establish and maintain up-to-date, user-friendly support documents adapted to user feedback.
- Strategic Planning & Innovation: Produce innovative solutions based on validated technical and operational needs. Collaborate with cross-functional teams to support organizational goals through CRM enhancements.
Benefits
- Employer-Paid Health Coverage: Medical, dental, and vision benefits for staff
- Paid Time Off: 14 paid holidays annually, including an Inclusion Holiday, plus 17 paid days off (PTO) during your first year
- Retirement Savings: Employer-matched 403(b) retirement plan
- Community Engagement: Additional paid hours to volunteer within your community
- Employee Assistance & Wellness Programs: Support for both professional and personal well-being
- Inclusion and Diversity Committee dedicated to ongoing efforts to foster a diverse and inclusive workplace by setting actionable goals and evaluating progress
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
