Sales Trainer

Philadelphia Insurance Companies•Laurel, NJ

4d•Hybrid

About The Position

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best. Join the team at American Collectors Insurance (part of PHLY), where passion meets protection! We are looking for a Sales Trainer to join our Customer Care Center team and help develop confident, customer-focused insurance sales professionals. Our office is located in Mt Laurel, NJ and a local candidate is preferred but this role can be done in-office, hybrid or fully remote from anywhere in the continental US. The Customer Care Center Sales Trainer works with our customer-facing representatives to strengthen sales effectiveness, call quality, compliance awareness, and trainee readiness within our remote call center environment. In this role, you will develop and deliver targeted coaching, live call training, and performance support to help Collector Insurance Specialists improve sales conversion, customer engagement, and consistent execution of company standards. In this role, you will play a key role in refining sales techniques, building confidence, and equipping our sales representatives with practical tools such as objection handling and closing strategies. Additionally, you will support our Customer Care Center Trainers with new hire training and related training needs as assigned. If you are a skilled insurance sales professional with a passion for coaching, developing others and improving customer experience, and you have an active Property & Casualty or Personal Lines insurance license, we encourage you to apply!

Requirements

High school diploma, equivalent required; additional education preferred
Active Property & Casualty or Personal Lines insurance license
Experience delivering live call coaching, call shadowing, quality feedback, or new hire training
Minimum of five years of sales experience in a call center environment, preferably in insurance sales
Excellent verbal and written communication skills, including the ability to explain concepts clearly and provide constructive feedback

Nice To Haves

Associate degree or higher
Minimum of two years of experience in insurance underwriting and/or team supervision
Minimum of five years of experience with personal lines insurance sales
Collector car insurance experience is a plus; enthusiasm for the collector community is highly valued

Responsibilities

Provide sales training and coaching to strengthen product positioning, objection handling, call control, and successful sales conversion
Lead live call demonstrations, trainee shadowing, and guided practice sessions to demonstrate customer engagement standards and prepare trainees for independent performance
Coach representatives on tone, pacing, confidence, and sales presence to help them manage complex customer conversations with professionalism
Monitor call activity, performance metrics, and quality results to identify skill gaps and deliver targeted coaching in sales techniques, underwriting knowledge, procedures, and soft skills
Develop, refine, and standardize sales techniques including rapport-building, needs discovery, assumptive closing, and value-based selling
Create and refine call guidelines and objection-handling frameworks that provide clear, compliant, and effective guidance for common sales scenarios
Partner with the Training team, Team Leads, and Supervisors to communicate performance trends, escalate improvement opportunities, and support consistent training outcomes
Continuously improve training delivery, classroom facilitation, and coaching methods to increase trainee readiness, consistency, and long-term performance
Model high energy, positivity, patience, and encouragement while supporting representatives through the learning process
Perform other duties as assigned