Part Time Sales Team Lead - Luton Ranch, Granbury, TX

Charms, Rings & More•Granbury, TX

9d•Onsite

About The Position

The Sales Team Lead assists Store Management with in-store supervision and personnel direction, providing leadership to associates and a high level of customer service. The role is a front-line member of the Retail Store Leadership Team at the Luton Ranch location in Granbury, Texas. The position supports sales, guest service, inventory, store operations, product care, and visual merchandising. It provides associate training and leadership, helps maintain company standards and security procedures, and assumes a lead role when other leadership team members are absent.

Requirements

High school degree or equivalent, with a minimum of one year of retail or customer-service experience preferred, or equivalent education and experience.
Pass a background check and an alcohol, controlled-substance, and illegal-drug screen meeting company standards before beginning.
Strong written and verbal communication skills, attention to detail, and organizational skills.
Ability to multitask in a fast-paced environment.

Nice To Haves

Previous supervisory experience.
High school degree or equivalent with a minimum of one year of retail or customer-service experience, or equivalent education and experience.

Responsibilities

Greet and assist guests with merchandise selection and purchases, resolve guest issues, and keep a supervisor informed about product, guest, and personnel issues.
Monitor and approve guest returns according to retail policies and monitor associate guest-service levels, providing feedback as needed.
Use the GUESTS program when interacting with guests on the sales floor or by phone and when handling guest-owned jewelry.
Prepare and review supply orders from the JAC warehouse and prepare orders for other items through applicable purchasing channels.
Perform store opening and closing leadership duties.
Provide leadership and training to associates, emphasizing guest service and sales; coordinate regular and seasonal training and delegate assignments.
Assist with annual inventory, cycle counting, inventory adjustments, and merchandise shipping and receiving in accordance with company procedures; report inventory issues to appropriate retail and corporate contacts.
Participate in and assist with regularly scheduled store meetings; implement plans for company special events and promotions; and develop and conduct team-building activities.
Monitor retail product trends and changes and communicate them to the District Manager.
Operate service-area equipment and tools to perform in-store services, train staff in their use, and ensure product-care services meet or exceed operational standards.
Stage, set up, maintain, and replace display items according to visual merchandising guidelines and assist store management in maintaining overall store presentation standards.
Process employee purchases when the Store Manager or Assistant Manager is absent.
Ensure company security procedures are followed to protect assets.
Review or create employee schedules when the Store Manager or Assistant Manager is absent and approve schedules as needed to ensure operational and budgetary compliance and adequate customer-service levels.
Demonstrate strong written and verbal communication, attention to detail, organization, and the ability to multitask in a fast-paced environment.
Assume a lead role in the absence of other leadership team members.
Build and maintain effective relationships with internal and external stakeholders and collaborate with departmental and cross-functional teams.
Assist in other areas as assigned by a supervisor.