Part Time Sales Team Lead - Luton Ranch, Granbury, TX

James Avery Artisan Jewelry•Granbury, TX

10d•Onsite

About The Position

The Part Time Sales Team Lead supports Store Management with in-store supervision and direction of personnel, provides leadership to associates, and delivers a high level of customer service. The role is a front-line member of the Retail Store Leadership Team at the Luton Ranch location in Granbury, Texas. The Sales Team Lead assists guests with merchandise selection and purchases, resolves guest concerns, monitors service and returns, and keeps supervisors informed about product, guest, and personnel issues. The role also supports store operations, including ordering supplies, opening and closing duties, training and delegating to associates, inventory activities, store meetings, events and promotions, and team-building. Additional responsibilities include operating and training staff on product-care equipment, maintaining product-care standards, completing visual merchandising tasks, supporting store presentation and security, and handling employee purchases and scheduling when Store Manager or Assistant Manager is absent. The Lead may assume leadership duties when other leadership team members are absent and assist in other areas as assigned.

Requirements

High school degree or equivalent, with a minimum of one year of retail or customer-service experience preferred, or equivalent education and experience.
Pass a background check and an alcohol, controlled-substance, and illegal-drug screen that meets company standards before beginning work.
Strong written and verbal communication skills, attention to detail, and organizational skills.
Ability to multitask in a fast-paced environment.
Ability to operate product-care service equipment and small tools, and train staff in their use.

Nice To Haves

Previous supervisory experience.

Responsibilities

Greet guests and assist with merchandise selection and purchases.
Resolve guest issues effectively and keep the supervisor informed of product, guest, and personnel issues.
Monitor and approve guest returns in accordance with retail policies.
Monitor associate guest-service levels and provide feedback as needed.
Use the GUESTS program when interacting with guests on the sales floor or by phone and when handling guest-owned jewelry.
Prepare and review supply orders from the JAC warehouse and place orders for other items through applicable purchasing channels.
Perform leadership responsibilities for store opening and closing duties.
Lead and train associates in areas of responsibility, emphasizing guest service and sales; coordinate regular and seasonal training and delegate assignments.
Assist with annual inventory, cycle counts, inventory adjustments, and merchandise shipping and receiving in accordance with company procedures; report inventory issues to appropriate retail and corporate contacts.
Participate in and assist with regularly scheduled store meetings.
Implement plans for company special events and promotions.
Develop and conduct team-building activities.
Monitor product trends and retail changes and communicate them to the District Manager.
Operate product-care service equipment and train staff to use service-area equipment and small tools.
Ensure product-care services meet or exceed operational standards.
Stage, set up, maintain, and replace display items according to visual merchandising guide parameters.
Assist store management in maintaining company standards for overall store presentation.
Process employee purchases when the Store Manager or Assistant Manager is absent.
Ensure company security procedures are followed to protect assets.
Review or create employee schedules when the Store Manager or Assistant Manager is absent.
Approve store schedules when needed, ensuring they meet operational and budgetary guidelines and customer-service needs.
Demonstrate strong written and verbal communication, attention to detail, and organizational skills; multitask in a fast-paced environment.
Assume the lead role in the absence of other leadership team members.
Build and maintain effective relationships with internal and external stakeholders.
Collaborate with departmental and cross-functional teams to build positive working relationships and organizational trust and credibility.
Assist in other areas as assigned by the supervisor.