Sales Team Lead (FT) - Huntsville

Palmetto Moon•Huntsville, AL

7d•Onsite

About The Position

A Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. The role provides leadership, guidance, and operational support in day-to-day store operations. Sales Team Leads support shared responsibilities and may also be assigned a department of responsibility, with flexibility to change departments as business needs or personal development require. The position includes scheduled Manager on Duty shifts, leadership and coaching of team members, customer engagement and issue resolution, product knowledge and visual merchandising, and execution of opening and closing procedures. The Lead also supports workplace safety, store security, accurate cash handling and deposits, and compliance with applicable laws and company policies.

Requirements

Previous experience in a retail or sales environment.
Demonstrated leadership and delegation skills, including the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities as needed.
Strong verbal communication skills and the ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly for customer service situations.
Ability to read key reporting and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift or carry materials up to 50 lbs, with or without reasonable accommodations.

Responsibilities

Assist the Store Sales Manager in achieving sales goals and objectives through effective leadership.
Perform scheduled Manager on Duty shifts to monitor and motivate the team.
Participate in sales-driving activities, including customer engagement, sales contests, and product knowledge learning, and encourage the team to do the same.
Engage with every customer, provide appropriate product knowledge, answer inquiries, and resolve issues.
Train and coach team members to deliver the expected level of customer service and drive sales performance.
Handle customer complaints professionally and seek prompt, satisfactory resolutions.
Help hold the team accountable for performance expectations, particularly during Manager on Duty shifts.
Motivate and inspire the team to achieve sales targets, provide excellent customer service, and advance company initiatives.
Adjust team priorities to meet goals and company or store initiatives.
Provide on-the-spot coaching to correct actions or offer training.
Communicate employee concerns to appropriate leadership in a timely manner.
Stay informed about key sales drivers, including top styles, hot buys, and new products, and use product knowledge resources to train and lead the team.
Train team members on merchandise features and selling techniques.
Ensure merchandise displays follow visual merchandising standards and company guidelines.
Execute shared responsibilities alongside any assigned department of responsibility, and adapt department assignments as business needs or personal development require.
Uphold company policies and appropriately address behavior within the scope of the role.
Promote workplace safety, including safe work practices, knowledge of emergency procedures, prompt reporting of customer or employee accidents, and compliance with company policies regarding business scams.
Perform opening and closing procedures, including accurate safe and register counts, ensuring nightly deposits are correct, securing the building outside working hours, preparing team tasks and communication, zoning as needed, and ensuring the store is recovered nightly.
Promote compliance with local, state, and federal laws, including minor compliance, OSHA safety standards, and timekeeping requirements.