Sales Team Lead (FT) - Myrtle Beach

Palmetto Moon•Myrtle Beach, SC

2d•Onsite

About The Position

Palmetto Moon is a specialty retailer of apparel, accessories, home goods, and gifts that celebrates the Southern lifestyle. The Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and delivering excellent customer service. The role provides day-to-day leadership, guidance, and operational support to the team, and supports shared responsibilities alongside any assigned department responsibilities. The Sales Team Lead helps achieve sales goals, works scheduled Manager on Duty shifts, coaches and motivates team members, responds to customer concerns, and maintains product knowledge and visual merchandising standards. The role also supports store opening and closing procedures, safety, compliance, register and deposit accuracy, and nightly store recovery. Department responsibilities may change based on business needs or personal development.

Requirements

Previous experience in a retail or sales environment.
Demonstrated leadership and delegation skills, with the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities as needed.
Strong verbal communication skills and ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly in customer service situations.
Ability to read key reports and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift or carry materials weighing up to 50 lbs., with or without reasonable accommodations.

Responsibilities

Assist the Store Sales Manager in achieving sales goals and objectives through effective leadership.
Perform scheduled Manager on Duty shifts to monitor and motivate the team.
Participate in and encourage sales-driving activities, including customer engagement, sales contests, and product-knowledge learning.
Deliver exceptional customer service by engaging customers, using product knowledge, answering inquiries, and resolving issues.
Train and coach the team to provide expected customer service and support sales performance.
Handle customer complaints professionally and work to resolve them promptly and satisfactorily.
Support accountability for team performance expectations, particularly during Manager on Duty shifts.
Motivate the team to meet sales targets, provide excellent customer service, and carry out company initiatives.
Adjust team priorities to meet goals and company or store initiatives.
Provide on-the-spot coaching to correct actions or provide training.
Communicate employee concerns to appropriate leadership in a timely manner.
Stay informed about key sales drivers, including top styles, hot buys, and new products, and use product-knowledge resources to train and lead the team.
Train team members on merchandise features and selling techniques.
Ensure merchandise displays follow visual merchandising standards and company guidelines.
Execute shared responsibilities alongside assigned department responsibilities and adapt department assignments as business needs or development opportunities require.
Uphold company policies and appropriately address behavior within the scope of the role.
Promote workplace safety, safe work practices, emergency-procedure knowledge, prompt accident response and reporting, and compliance with policies concerning business scams.
Perform opening and closing procedures, including accurate safe and register counts, correct nightly deposits, securing the building after hours, preparing team tasks and communication, zoning, and nightly store recovery.
Drive compliance with local, state, and federal laws and requirements, including minor compliance, OSHA safety standards, and timekeeping.