Sales Team Lead (FT) - Hilton Head

Palmetto Moon•Buckingham Landing, SC

About The Position

Palmetto Moon is a specialty apparel, accessories, home, and gifts retailer focused on Southern lifestyle products, customer service, and a premium assortment. The Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. The role provides day-to-day leadership, guidance, and operational support to the team, and is accountable for shared responsibilities alongside any assigned department responsibilities. The Sales Team Lead helps achieve sales goals, performs scheduled Manager on Duty shifts, promotes sales-driving activities, and trains and coaches team members. The role also supports product knowledge and visual merchandising, holds the team accountable to performance and company policies, performs opening and closing procedures, and helps maintain workplace safety and compliance with applicable laws and standards.

Requirements

Previous experience in a retail or sales environment.
Demonstrated leadership and delegation skills, with the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities as needed.
Strong verbal communication skills and ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly in customer service situations.
Ability to read key reports and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift or carry materials up to 50 pounds, with or without reasonable accommodations.

Responsibilities

Assist the Store Sales Manager in achieving sales goals and objectives through effective leadership.
Perform scheduled Manager on Duty shifts to monitor and motivate the team.
Encourage active participation in sales-driving activities, including customer engagement, sales contests, and product-knowledge learning.
Deliver exceptional customer service by engaging customers, using product knowledge, answering inquiries, and resolving issues.
Train and coach team members to provide expected customer service and support sales performance.
Handle customer complaints professionally and work to resolve them promptly and satisfactorily.
Help hold the team accountable for performance expectations, especially during Manager on Duty shifts.
Motivate the team to achieve sales targets, provide excellent customer service, and support company initiatives.
Adjust team priorities to meet goals and company or store initiatives.
Provide on-the-spot coaching to correct actions or provide training.
Communicate employee concerns to appropriate leadership in a timely manner.
Stay informed about key sales drivers, such as top styles, hot buys, and new products, and use available product-knowledge resources.
Train team members on merchandise features and selling techniques.
Ensure merchandise is displayed according to visual merchandising standards and company guidelines.
Execute shared responsibilities alongside assigned department responsibilities and adapt department assignments as business needs or development opportunities require.
Follow company policies and appropriately address behavior within the scope of the role.
Promote workplace safety, including safe practices, knowledge of emergency procedures, prompt response to and reporting of customer or employee accidents, and adherence to policies addressing business scams.
Perform opening and closing procedures, including accurate safe and register counts, correct nightly deposits, securing the building outside working hours, preparing team tasks and communication, zoning, and nightly store recovery.
Support compliance with local, state, and federal laws and requirements, including minor compliance, OSHA safety standards, and timekeeping requirements.