Sales Team Lead (FT) - Athens

Palmetto Moon•Athens, GA

4d•Onsite

About The Position

The Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. The role provides day-to-day leadership, guidance, and operational support to the team. Regardless of an assigned department, Sales Team Leads support shared responsibilities focused on achieving sales results and may perform or change department responsibilities as business needs or development opportunities require.

Requirements

Previous experience in a retail or sales environment.
Demonstrated leadership and delegation skills, with the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities as necessary.
Strong verbal communication skills and the ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly in customer service situations.
Ability to read key reporting and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift and carry materials up to 50 pounds, with or without reasonable accommodations.

Responsibilities

Support the Store Sales Manager in achieving sales goals and objectives through effective leadership.
Perform scheduled Manager on Duty shifts to monitor and motivate the team.
Participate in and encourage sales-driving activities, including customer engagement, sales contests, and product-knowledge learning.
Engage customers, provide product knowledge, answer inquiries, resolve issues, and deliver exceptional customer service.
Train and coach team members to provide the expected level of customer service and support sales performance.
Handle customer complaints professionally and work to resolve them promptly and satisfactorily.
Help hold the team accountable for performance expectations, especially during Manager on Duty shifts.
Motivate the team to achieve sales targets, deliver excellent service, and support company initiatives.
Adjust team priorities to meet goals and company or store initiatives.
Provide on-the-spot coaching to correct actions or offer training.
Communicate employee concerns to appropriate leadership in a timely manner.
Stay informed about key sales drivers and product resources, and train team members on merchandise features and selling techniques.
Ensure merchandise is displayed according to visual merchandising standards and company guidelines.
Execute shared responsibilities alongside assigned department responsibilities, and adapt department assignments as business needs dictate.
Uphold company policies and address behavior appropriately for the role.
Promote workplace safety, maintain knowledge of emergency procedures, promptly respond to and report customer or employee accidents, and follow company policies concerning business scams.
Perform opening and closing procedures, including accurate safe and register counts, confirming nightly deposits, securing the building after hours, preparing team tasks and communications, zoning as needed, and ensuring nightly store recovery.
Drive compliance with local, state, and federal laws and requirements, including minor compliance, OSHA safety standards, and timekeeping requirements.