Sales Systems Business Analyst

Canva•Austin, TX

19h•Hybrid

About The Position

Join the team redefining how the world experiences design. As Canva scales, change continues to be part of our DNA. This role is focused on helping deliver features within the Lead to Opportunity pillar of the GTM Systems team to support seller productivity, with guidance from the team. You will work with cross-functional teams (Sales Ops, Customer Success, Partner Ops, Finance) to understand business needs and help shape them into clear requirements and user stories. You will help identify and reduce workflow friction points that slow sellers down, and look for everyday ways AI can accelerate your work, simplify seller processes, and reduce manual steps. You will work with senior Admins and Developers to build and configure solutions supporting Accounts, Opportunities, and related objects, building and maintaining complex Flows and automations. You will also focus on keeping data quality high and uphold platform governance best practices, creating test cases and supporting UAT sessions with stakeholders. Additionally, you will work with stakeholders to answer everyday system questions, unblock workflows, and grow into a reliable go-to partner for Salesforce admin support.

Requirements

2–3 years of hands-on experience administering the Salesforce platform
Salesforce Certified Administrator certification
Salesforce Certified Advanced Administrator or Salesforce Certified Platform App Builder certification
Solid working knowledge of Salesforce capabilities and best practices, including building Flows, validation rules, and reports in Sales Cloud
Comfortable using AI tools to accelerate development, generate code, build agents, and write requirements
Proactively look for everyday ways AI can simplify processes and reduce manual steps
Familiarity with CI/CD processes and tools such as Gearset, Copado, etc.
Familiarity with Salesloft, ZoomInfo, Gong, Customer Success platforms, Workato, and Clay
Familiarity with process mapping, user stories, and stakeholder collaboration
Experience working in Agile environments and collaborating with development teams

Nice To Haves

Genuinely curious about AI
Solid admin skills
Habit of experimenting with new tools
Desire to make sellers' jobs easier
Like solving real problems
Eager to learn

Responsibilities

Helping deliver features within the Lead to Opportunity pillar of the GTM Systems team to support seller productivity, with guidance from the team
Working with cross-functional teams (Sales Ops, Customer Success, Partner Ops, Finance) to understand business needs and help shape them into clear requirements and user stories
Identifying and reducing workflow friction points that slow sellers down
Looking for everyday ways AI can accelerate your work + simplify our seller processes and reduce manual steps
Working with senior Admins and Developers to build and configure solutions supporting Accounts, Opportunities, and related objects
Building and maintaining complex Flows and automations
Keeping data quality high and uphold platform governance best practices
Creating test cases and support UAT sessions with stakeholders
Working with stakeholders to answer everyday system questions and unblock workflows + growing into a reliable go-to partner for Salesforce admin support