Sales Systems Business Analyst

Canva•Austin, TX

6h•Hybrid

About The Position

Join the team redefining how the world experiences design. Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. You have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. At the moment, this role is focused on: Helping deliver features within the Lead to Opportunity pillar of the GTM Systems team to support seller productivity, with guidance from the team Working with cross-functional teams (Sales Ops, Customer Success, Partner Ops, Finance) to understand business needs and help shape them into clear requirements and user stories Helping identify and reduce workflow friction points that slow sellers down Looking for everyday ways AI can accelerate your work + simplify our seller processes and reduce manual steps Working with senior Admins and Developers to build and configure solutions supporting Accounts, Opportunities, and related objects Building and maintaining complex Flows and automations Keeping data quality high and uphold platform governance best practices. Creating test cases and support UAT sessions with stakeholders. Working with stakeholders to answer everyday system questions and unblock workflows + growing into a reliable go-to partner for Salesforce admin support

Requirements

2–3 years of hands-on experience administering the Salesforce platform.
Required Salesforce certifications: Salesforce Certified Administrator, plus Salesforce Certified Advanced Administrator or Salesforce Certified Platform App Builder
Solid working knowledge of Salesforce capabilities and best practices, including building Flows, validation rules, and reports in Sales Cloud
An AI builder & fast learner: comfortable using AI tools to accelerate development, generate code, build agents, and write requirements - and eager to upskill in an AI-native, fast-paced environment
Proactively look for everyday ways AI can simplify processes and reduce manual steps
Familiarity with CI/CD processes and tools such as Gearset, Copado, etc.
Familiarity with Salesloft, ZoomInfo, Gong, Customer Success platforms, Workato, and Clay
Familiarity with process mapping, user stories, and stakeholder collaboration
Experience working in Agile environments and collaborating with development teams

Nice To Haves

Genuinely curious about AI
Solid admin skills
A habit of experimenting with new tools
A desire to make sellers' jobs easier
Like solving real problems and eager to learn

Responsibilities

Helping deliver features within the Lead to Opportunity pillar of the GTM Systems team to support seller productivity, with guidance from the team
Working with cross-functional teams (Sales Ops, Customer Success, Partner Ops, Finance) to understand business needs and help shape them into clear requirements and user stories
Helping identify and reduce workflow friction points that slow sellers down
Looking for everyday ways AI can accelerate your work + simplify our seller processes and reduce manual steps
Working with senior Admins and Developers to build and configure solutions supporting Accounts, Opportunities, and related objects
Building and maintaining complex Flows and automations
Keeping data quality high and uphold platform governance best practices.
Creating test cases and support UAT sessions with stakeholders.
Working with stakeholders to answer everyday system questions and unblock workflows + growing into a reliable go-to partner for Salesforce admin support

Benefits

Equity packages
Health benefits plans
401(k) retirement plan with company contribution
Inclusive parental leave policy that supports all parents & carers
An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
Flexible leave options

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