Sales Support Specialist

Airgas•Rancho Cordova, CA

7d•Onsite

About The Position

The primary objective of this position is to provide an excellent and comprehensive support to the outside sales force. This position will act as the liaison for the sales representatives and other internal departments, such as accounts receivable, customer service, operations and branch associates. The core responsibilities you will contribute to include submitting quotes, tracking orders and deliveries, entering and updating contracted pricing, and providing timely research/resolution to customer issues and requests for information. Foster an excellent level of customer service by assisting sales force via telephone, email, fax, or in person. Guide and support incoming telephone and email orders/inquires in a professional manner. Daily communication with sale force personnel regarding quotes, order status, deliveries, back orders and issues pending. Complete customer follow up on quotes, inquiries, order status (expedite orders), deliveries and issues resolved. Has daily communication with the sales force regarding quotes, order status, deliveries, back orders and/or any pending order issues. May be requested to participate in special projects relating to pricing, inventory, or sales to align the needs of the customer with the direction and policy of Airgas. Participates in product knowledge and vendor trainings to present new products to customers to increase their awareness of our market segments. We welcome your flexibility to support any reasonable work request that falls within your qualifications but not specifically described.

Requirements

High School Diploma or equivalent
Proven track record in cultivating customer relationships and managing high-volume communication.
Strong skills in crafting correspondence and routine reports.
Natural passion for supporting and connecting with customers.
Ability to contribute meaningfully in a deadline-oriented environment.
Strong aptitude in organizing and prioritizing multiple work assignments.
Strong skills in fostering alignment and building relationships across diverse groups at all organizational levels.

Nice To Haves

3 years of collaborative administrative experience supporting a sales staff.
Knowledge of welding, industrial gases, and safety equipment applications.
G-Suite (Google Applications) experience.
SAP knowledge.
Exceptional skills in crafting clear communication and fostering understanding.
Well organized.
Collaborative problem-solving.
Strong service orientation.
Strong interpersonal skills and ability to influence.
Ability to thrive both in self-directed tasks and as a collaborative partner within a team.

Responsibilities

Provide excellent and comprehensive support to the outside sales force.
Act as a liaison for sales representatives and internal departments (accounts receivable, customer service, operations, branch associates).
Submit quotes.
Track orders and deliveries.
Enter and update contracted pricing.
Provide timely research and resolution to customer issues and requests for information.
Assist sales force via telephone, email, fax, or in person.
Guide and support incoming telephone and email orders/inquiries professionally.
Communicate daily with sales force regarding quotes, order status, deliveries, back orders, and pending issues.
Complete customer follow-up on quotes, inquiries, order status, deliveries, and resolved issues.
Participate in special projects related to pricing, inventory, or sales.
Participate in product knowledge and vendor trainings to present new products to customers.
Support any reasonable work request that falls within qualifications but is not specifically described.