Sales Support Specialist

Riverhawk•New Hartford, NY

3d•Onsite

About The Position

Riverhawk Company, a leading provider of innovative engineered solutions for rotating equipment and industrial applications, is seeking a Sales Support Specialist I to support Riverhawk's sales and customer service efforts by assisting with quotations, order processing, customer communications, and administrative functions. This position serves as a key liaison between customers and internal departments to ensure orders are processed accurately and customer requirements are met. The Sales Support Specialist I helps maintain positive customer relationships while supporting Riverhawk's commitment to quality, compliance, and customer satisfaction. This is a full time, first shift position (M-F 8:00am-4:30pm.)

Requirements

A high school diploma or equivalent; Associate's Degree in Business or a related field preferred
A desire to work with all employees of the organization
Strong attention to detail
Excellent verbal and written communication skills with the ability to convey information clearly
Employee will have strong computer skills
Microsoft Office (Word, PowerPoint, Excel, and Outlook) skills required
ERP skills required, Syteline experience preferred
Familiarity using a CRM preferred
Must be comfortable speaking with customers on the phone
Highly organized with strong time management skills
A friendly personality and an ability to work with all departments
Have the ability to multitask and prioritize workload effectively
A basic understanding of ISO 9001/Riverhawk Quality Policy

Nice To Haves

Associate's Degree in Business or a related field

Responsibilities

Assist with order entry and customer correspondence following the receipt of customer orders.
Assist in preparing quotations for price-listed products and services
Record information from customer follow-up calls, emails, and interactions within Riverhawk's Customer Relationship Management (CRM) system and other electronic databases
Assist in the preparation and submission of commercial proposals to customers and support customer communications throughout the sales process
Review incoming purchase orders to ensure compliance with Riverhawk proposals, pricing, and contractual requirements
Read, interpret, and understand purchase orders, contracts, and customer terms and conditions
Ensure all customers undergo Denied Party Screening in accordance with Riverhawk's Export Control Procedures
Coordinate shipping logistics and work closely with the Shipping and Receiving Manager to support on-time delivery requirements
Enter and maintain customer and prospect information obtained through trade shows, customer visits, and other business development activities within the CRM system
Maintain organized electronic and physical sales records and documentation
Communicate effectively with customers and internal departments to facilitate order processing and issue resolution
Assist with other administrative, customer service, and sales support duties as assigned
Maintain confidentiality of customer, pricing, and proprietary business information
Comply with all Riverhawk policies, procedures, and quality management system requirements
Abide by safety guidelines established by OSHA, DEC, and Riverhawk Company

Benefits

Competitive pay and benefit package
96 hours of PTO and an additional 56 hours of Paid Sick Leave annually for new hires, with additional PTO added after five years of service
Ten paid holidays
Discretionary bonuses based on company performance
Outstanding medical insurance with a company funded health reimbursement account (HRA) to cover medical bills
Choice of two dental insurance options
Vision insurance
Immediate 100% vesting in Company 401(k) Plan with 3% Company Contribution
Company paid short term disability insurance and $25,000 life insurance policy with the option to purchase long term disability insurance and additional life insurance if interested
Tuition assistance and professional development opportunities