Sales Support Specialist

Cargo Floor • Wood Dale, IL

11d • Onsite

About The Position

We are seeking a motivated and organized Sales Support Specialist to join our team. This role is crucial in ensuring smooth sales operations and maintaining high levels of customer satisfaction. The Sales Support Specialist will serve as a primary point of contact for customers, support the sales team with administrative and operational tasks, and ensure efficient order fulfillment. This position offers opportunities for professional development and career growth within a stable industry leader.

Requirements

• Bachelor's degree in Business Administration, Sales, or a related field.
• 2+ years of experience in sales support, customer service, inside sales, or a similar role.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
• Strong attention to detail and commitment to providing exceptional customer service.

Nice To Haves

• Experience with ERP and CRM systems.
• Experience in manufacturing, transportation, or industrial equipment industries.
• Familiarity with order management and logistics processes.
• Fluency in Spanish or another European language.

Responsibilities

• Serve as a primary point of contact for customers regarding orders, inquiries, and product information.
• Support the sales team with administrative and operational activities.
• Process customer orders accurately and efficiently.
• Prepare quotations, sales documentation, and customer correspondence.
• Coordinate with production, logistics, and finance teams to ensure timely order fulfillment.
• Monitor order status and proactively communicate updates to customers.
• Maintain accurate customer records and sales data within company systems.
• Assist with resolving customer issues and ensuring a high level of customer satisfaction.
• Support sales reporting and other departmental administrative tasks.
• Contribute to continuous improvement initiatives within the sales support process.

Benefits

• Health, Dental & Vision Insurance – discussable
• 401(k) Retirement Plan – discussable
• Paid Time Off (PTO) – including vacation days, personal days, and paid holidays
• Professional Development – opportunities for training and career growth
• Stable Industry Leader – work for a globally recognized manufacturer serving customers worldwide
• Collaborative Team Environment – work closely with sales, operations, logistics, and customer service teams
• Growth Potential – opportunities to expand responsibilities and advance within the organization
• Work-Life Balance – fixed daytime schedule with evenings and weekends free

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level