Sales Support Specialist

Liberty Latin America Communications, Inc.•Barrio Pueblo, PR

5h•Onsite

About The Position

As the Sales Support Specialist, you will function in multiple roles that support the performance of the store’s retail experience. You will be responsible for ensuring an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions, and advising of any waiting time. You will own the store’s service customer experience! You will be responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring our customers’ needs are addressed promptly, and communicating with the management team effectively. You will ensure a positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assistance in the adherence to store merchandising standards, and the safety and security requirements in the store. You will operate various internal tools and systems, terminal consoles, and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. You will act as the operational liaison between agents, vendors, customers, and various Liberty departments. You may sell all products and services offered by the company. You will answer inbound calls and assist sales representatives and customers by performing quick hit sales transactions.

Requirements

High School Diploma required.
1-2 years of relevant work experience.
Valid driver’s license.
Fully Bilingual (Spanish and English).
Excellent interpersonal, verbal, and written communications skills and attention to detail.
Work flexible hours (including evenings, weekends, and holidays).
Strong working knowledge of computer systems/software and computerized billing.
Strong customer service skills.
Thorough research skills.
Assessment, background check and drug test will be required to be a successful candidate.

Nice To Haves

Associate degree preferred.

Responsibilities

Welcome customers to our stores, coordinate check-in process and customer flow.
Function as a customer experience advocate.
Assist with sales when needed.
Work in a team environment to meet and exceed assigned goals.
Inventory management – including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies.
Perform operational tasks to always maintain audit-ready status in store.
Prepare bank deposits.
Balance cash drawer.
Process and prepare paperwork for recordkeeping and report generation.
Assist with store merchandising.
Work in other locations as the needs of the business dictate what may be required.
Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America’s policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
Other functions may be assigned.