Sales Support Specialist

MillerKnoll•Chicago, IL

1d•Hybrid

About The Position

Maharam is the leading creator of textiles for interiors, recognized for its rigorous and holistic commitment. The company embraces a range of disciplines, from product, graphic, and digital design to art and architecture. Known for its aesthetic and industrial innovation, Maharam’s work is guided by five main principles: utility, technology, tradition, luxury, and environmental impact. The purpose of Maharam is 'design for the good of humankind.' This role is an inside component of a “localized” sales team, working alongside a Sales Coordinator and Sales Representative. The position serves as a support function for client contact via incoming/outgoing phone calls, emails, and client showroom visits, and provides direct assistance to representatives as an inside partner. Additional job-related/territory duties and showroom responsibilities are also part of this role.

Requirements

Well honed in person customer service experience
Superior telephone skills
Ability to handle problem resolution professionally and with confidence; such as price, delivery, quality or installation problems.
Organized and able to multi task
Desire to work as part of a team
Excellent communication skills both written and verbal
Computer savvy with working knowledge of MS Office including Outlook, Excel and Word; and ability to learn various Maharam specific computer functions

Nice To Haves

A bachelor’s degree or equivalent, preferred
2-4 years customer service experience

Responsibilities

Interact with clients with the ability to openly talk about our sales line and guide our customers through the showroom experience.
Handle client contact including: inventory inquiries, order placement, sample requests, product information, and project specific follow-up.
Assist reps as inside partner for project system maintenance, sample requests, selecting alternates, and follow-up communication with clients.
Perform miscellaneous duties include local showroom sample inventory maintenance, and maintaining work environment to Maharam standards.