Sales Support Specialist

Aston Carter•Farmington Hills, MI

16h•Hybrid

About The Position

We are seeking a detail-oriented Sales Operations/Invoicing Coordinator to work closely with our Sales team, engineers, and customers. This role provides critical financial and administrative support to a group of sales account managers and their customer base, with a primary focus on invoicing accuracy, purchase order processing, and payment tracking. The ideal candidate is comfortable working cross-functionally, enjoys problem-solving, and has experience supporting sales teams through invoicing, pricing verification, and customer communication.

Requirements

1+ year of recent experience in sales administration, invoicing, or a related role
Strong experience with invoicing, purchase orders, and Excel
Associate’s Degree required
High attention to detail and strong organizational skills
Ability to work effectively with multiple internal teams and external customers

Responsibilities

Create, review, and verify customer invoices to ensure accuracy in pricing, quantities, and terms
Follow up on invoices to obtain complete financial data and confirm payment details
Create and manage customer purchase orders (POs)
Access customer portals to verify pricing, invoice details, and supporting documentation
Support Sales team members and engineers by entering pricing and payment information into internal systems
Use SAP to research pricing questions, review billing details, and validate transactions
Perform consistent three-way matching between Sales Orders, Bills of Lading (BOL), and SAP data
Track customer payments, monitor outstanding balances, and report discrepancies
Communicate with customers via email and phone regarding invoicing, pricing, and quantity issues
Collaborate internally with Sales and Engineering teams to resolve billing and invoice discrepancies
Maintain accurate documentation and ensure compliance with internal processes