Specialist, Sales Support

Southwire•Huntersville, NC

20h•Onsite

About The Position

A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what’s possible? Location: Huntersville, NC Job Summary Observes sales processes to provide administrative and operational support, managing order processing and tracking sales activities. Coordinates communication between sales representatives, clients, and internal departments to ensure seamless service and timely issue resolution. Ensures team efficiency by assisting in the preparation of sales reports, proposals, and presentations to drive business growth.

Requirements

Minimum Education Level: High School Diploma
Years of Experience: 2-4 years
Moving: 5%
Standing: 5%
Sitting: 90%
Office Equipment
Computer/Keyboard
Nimble Learning
Customer Focus
Plans and Aligns
Collaborates
Balances Stakeholders
Action Oriented
Negotiation
Enthusiasm
Lead Generation
Event Planning
Customer Relationship Management
Positivity
Data Entry
Telephone Skills
Market Research
Selling Techniques

Nice To Haves

Years of Experience: 5-7 Years

Responsibilities

Observes sales processes to ensure smooth operations, identifying areas for improvement and assisting in streamlining workflows.
Contacts customers and suppliers to gather information or resolve issues, ensuring that all sales support activities are performed efficiently.
Operates various sales support software and tools to process orders, track sales activities, and update customer records as needed.
Defines customer needs and addresses requests by providing accurate information about products, pricing, and availability.
Organizes sales-related documents, including contracts, proposals, and customer communications, ensuring easy access and retrieval.
Determines the status of sales orders, working closely with internal teams to resolve any outstanding issues and ensuring timely delivery to customers.
Performs routine administrative tasks such as updating customer databases, preparing reports, and maintaining accurate sales records.
Documents interactions with clients, sales meetings, and any issues or concerns that arise, ensuring all information is recorded for future reference.
Identifies opportunities to improve the sales process by analyzing data, gathering customer feedback, and providing suggestions for improvement.
Performs other duties as assigned
Complies with all policies and standards
Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals.