Sales Support Specialist

Airgas • Phoenix, AZ

3d • $27 - $32 • Remote

About The Position

The Sales Support Specialist will support the sales representatives and will act as the pricing execution resource for the local areas, facilitate pricing through system requests, monitor price overrides, and support the rollout of price increases. You will also contribute by resolving customer disputes. You will engage in field-based partnerships and conduct cylinder quality reviews to ensure operational excellence. You will collaborate with local teams by visiting branches to provide hands-on support and foster alignment across our network. Maintains excellent internal customer service by assisting sales teams with contract management, equipment sales agreements, price management, and other tasks to support the team. Produces sales and margin analysis, as well as usage reports to Account Managers on an adhoc basis, utilizing data available in BW (Business Warehouse), PowerBI, and in SAP. Facilitates all special pricing from sales representatives. Provides comprehensive PSA support and contract review, submits sales deal pricing in PROS (Smart Price Management), and partners with Account Managers and District Managers to coordinate effective price increases. Prepares business review and performance service reports for account managers to use in sales strategies. Supports the dispute workbench for the designated area, resolving customer issues with pricing through collaboration. Creates new sold-to accounts and validates account accuracy setup for the area. Coordinates efforts with the e-business team to set up customers on Airgas.com. Proactively identifies opportunities to review account pricing and areas where we can further support the account. Submits and updates all contract pricing for designated districts. Supports the sales team with all PPRs (Periodic Price Reviews) for the designated districts

Requirements

• Bachelor’s Degree or equivalent experience.
• Valid driver’s license and reliable personal vehicle with insurance coverage.
• Proficiency in common email, spreadsheet, word processing, and presentation software.
• Effective verbal and written communication skills with a demonstrated ability to build alignment across different departments.
• Proven experience supporting sales teams or working within a customer-centric business environment.
• A team-oriented mindset with the ability to foster understanding when resolving complex pricing or customer disputes
• Excellent skills in building alignment and navigating agreements to meet customer needs.
• High-level presentation and public speaking skills
• Ability to foster understanding and connect with individuals from different backgrounds.
• The ability to prioritize multiple tasks in a fast-paced environment while maintaining an excellent level of support for your colleagues.

Nice To Haves

• Familiarity with, or a strong desire to learn about, industrial, specialty, and medical gases.
• Experience utilizing data tools such as SAP, PowerBI, or similar ERP/Business Warehouse systems to provide insights for the team.
• Experience working in a field-based or branch-support environment where you’ve enjoyed collaborating with local teams to improve processes.

Responsibilities

• Support sales representatives as pricing execution resource.
• Facilitate pricing through system requests.
• Monitor price overrides.
• Support the rollout of price increases.
• Resolve customer disputes.
• Engage in field-based partnerships.
• Conduct cylinder quality reviews.
• Visit branches to provide hands-on support.
• Foster alignment across the network.
• Maintain internal customer service.
• Assist sales teams with contract management, equipment sales agreements, and price management.
• Produce sales and margin analysis and usage reports.
• Facilitate all special pricing from sales representatives.
• Provide PSA support and contract review.
• Submit sales deal pricing in PROS (Smart Price Management).
• Partner with Account Managers and District Managers to coordinate effective price increases.
• Prepare business review and performance service reports.
• Support the dispute workbench.
• Create new sold-to accounts and validate account accuracy setup.
• Coordinate efforts with the e-business team to set up customers on Airgas.com.
• Proactively identify opportunities to review account pricing.
• Submit and update all contract pricing for designated districts.
• Support the sales team with all PPRs (Periodic Price Reviews) for the designated districts

Benefits

• We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees