Sales Support Specialist

Manulife • Boston, MA

23h • Hybrid

About The Position

Join a dynamic, collaborative team where your work directly supports the pre‑sales process and helps drive key Sales & Distribution priorities forward. As a Sales Support Specialist, you’ll build deep product and technical expertise, strengthen your understanding of our end‑to-end processes, and play an essential role in delivering an outstanding experience to both internal partners and external stakeholders. This is a great opportunity to grow your career, expand your skill set, and contribute to a high‑impact team that’s focused on excellence, innovation, and service.

Requirements

• Demonstrated drive to positively impact the sales process and support business goals.
• Strong team orientation with a collaborative approach to problem‑solving.
• Willingness to learn and successfully complete required licensing within established timelines.
• Enthusiasm for developing industry knowledge and expanding technical skill sets.
• Customer‑centric mindset with a professional and engaging phone presence.
• Strong sales acumen and customer service capabilities.
• Ability to adapt in a fast‑paced environment and navigate changing priorities.
• Knowledge of financial services is an asset.

Nice To Haves

• Familiarity with CRM platforms (e.g., Salesforce) and comfort navigating digital tools and workflows.
• Life and Annuities experience preferred
• Strong proficiency with Microsoft Office tools, especially Excel, Outlook, and Teams.
• Ability to interpret product information and communicate concepts clearly.
• Experience working in a service‑oriented, high‑volume environment.
• Interest in growing into sales, distribution, or technical roles over time.

Responsibilities

• Provide accurate and timely support across the pre‑sales process, including product information, case design support, illustrations, and resource navigation.
• Respond to inbound and outbound inquiries from internal partners and external stakeholders in a professional, service‑oriented manner.
• Collaborate with team members, Sales leadership, and cross‑functional groups to address needs and support business priorities.
• Assist with coordinating information, tools, and resources to ensure a smooth workflow across the team.
• Maintain a strong understanding of products, processes, and tools to effectively support sales activity.
• Follow established best practices and contribute ideas to refine processes and enhance team effectiveness.
• Support the development of materials and messaging used in sales initiatives.

Benefits

• eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed