Sales Support Specialist

Pride Mobility Products Corporation•Duryea, PA

10h•Onsite

About The Position

Deliver prompt, high-quality support to customer inquiries via phone, email, and chat while assisting Sales in strengthening provider relationships. Drive business growth by promoting products, educating providers, and ensuring every interaction is efficient, professional, and easy to do business with Pride.

Requirements

Must be a team player, ambitious, adaptable, friendly, professional, detail-oriented, and honest
Ability to multi-task, problem-solve, and prioritize in a fast-paced working environment
Ability to maintain a positive and friendly attitude
Relentless drive to achieve advancement and continuous improvement
Excellent verbal and written communication skills
A high level of accountability and emotional intelligence
Strong relationship building and customer engagement skills
Excellent business judgment and sense of urgency
Basic working knowledge of Microsoft Office and web-based tools
At least 2 years of customer service and/or sales experience, OR a Bachelor’s Degree in Business or a related field with at least 6 months of sales experience
Must be legally authorized to work in the United States without sponsorship now, or in the future

Nice To Haves

Current or previous successful employment experience with Pride Mobility Products Corporation preferred
Bachelor’s Degree in Business or a related field preferred

Responsibilities

Deliver prompt, professional, and customer-centric support via phone, email, and chat, ensuring an easy and seamless experience
Proactively address customer needs, resolve issues, and build strong relationships with providers and customers
Accurately process orders and ensure timely follow-through
Identify and act on upsell and cross-sell opportunities to drive sales and secure orders
Support Account Executives by managing accounts, maintaining relationships, and assisting as needed
Contribute to team and company sales goals through direct customer engagement
Serve as a reliable point of contact and maintain clear, effective communication
Utilize Customer Relationship Management (CRM) to document account activity and ensure team visibility
Collaborate with internal departments to complete tasks efficiently
Promote self-service tools such as PQ365 to enhance the customer experience
Adhere to company policies and processes (pricing, VOC, freight, etc.)
Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
Complete the Annual CTPAT Security Training
Focus on continuous improvement and provide recommended solutions as it relates to process and procedures
Consistently demonstrate good business judgment especially as related to negotiating and closing sales
Work effectively with all Pride departments to exceed internal and external expectations
Pride retains the discretion to modify duties and/or assign other duties as necessary