Sales Support Specialist
About The Position
Are you highly organized, sales-driven, and passionate about supporting high-performing sales teams? Do you enjoy working with customers, managing accounts, and helping close deals behind the scenes? Join our Sales team and grow your career with Lordco Auto Parts! Lordco Auto Parts is Canada’s largest independently owned automotive parts retailer, with over 100 locations across Western Canada. Family-owned and operated since 1974, we take pride in supporting our people and promoting from within. Start your sales career with us today! As a Sales Support Specialist, you will play a key role in supporting our Group Sales and Outside Sales teams through account coordination, sales enablement, and customer support initiatives. At Lordco Auto Parts, we are committed to fostering a culture that celebrates diversity, promotes equity, and prioritizes inclusion in every aspect of our organization. We recognize that embracing diversity enriches our workplace, enhances our perspectives, and fuels innovation.
Requirements
- Previous experience in sales support, account management, or sales operations preferred
- Strong organizational and coordination skills with high attention to detail
- Excellent customer service and communication skills (phone, email, and in-person)
- Ability to manage multiple priorities in a fast-paced environment
- Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint)
- Comfortable working with eCommerce platforms and CRM/account systems
Responsibilities
- Coordinate training and detailing schedules for the sales team
- Prepare materials, agendas, and logistics for sales team meetings
- Support Request for Proposal (RFP) submissions and sales documentation
- Assist Sales Managers and Outside Sales Representatives with administrative and account-related tasks
- Manage and support Bulk Oil contracts, including setup, renewals, and coordination with internal teams
- Assist with Corporate Accounts and Group Sales accounts as required
- Maintain accurate customer and account information to support sales activity
- Support eCommerce account setup and conversion for sales-driven programs, including: Car clubs and automotive associations B2B and B2C employee discount programs Lordco Racing Program accounts
- Ensure correct contact information and account data is captured and maintained
- Communicate account registration processes to customers and partners
- Troubleshoot and resolve account-related issues in a timely manner
- Track and report on sales performance metrics related to assigned accounts and programs
- Assist the sales team with customer segmentation and reporting to support sales opportunities
- Help identify sales trends within customer groups and accounts
- Support trade shows, sales events, and customer-facing initiatives as required
- Maintain positive relationships with customers and internal stakeholders
Benefits
- Extended Benefits for You and Your Family
- Health, Dental & Vision Care Insurance
- Life Insurance, Short-term and Long-term Disability Insurance
- Accidental Death & Dismemberment Disability
- Education and Savings Plans, RRSP matching
- Health and Wellness Program
- Employee & Family Assistance Program
- Generous Employee Perks and Discounts
- Career Development Support & Promote-From-Within Culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
