Sales Support Specialist

CN Wood•Woburn, MA

2h•$30 - $33

About The Position

C.N. Wood is hiring a Sales Support Specialist aligned with its Sales Managers team. The role directly supports Sales Representatives and the Sales Manager with preparing and delivering equipment for sale, rental, and demonstration. It involves professional interaction with the sales team, vendors, and customers, and responsibility for ordering and receiving equipment and attachments, processing invoices and sales orders, and handling rental contracts. The position is based in an office and warehouse environment. The employee is regularly required to sit for long periods, talk or hear, and perform fine motor and hand/finger tasks using a keyboard, telephone, or writing. The employee is frequently required to stand, walk, and reach with arms or hands. The role also requires close and distance vision, depth perception, the ability to adjust focus, and periodically lifting up to 15 pounds.

Requirements

Ability to work under pressure and meet deadlines.
Ability to provide an outstanding customer experience.
Ability to resolve problems urgently by clarifying the issue, identifying its cause, selecting and explaining a solution, expediting corrections or adjustments, and following up to ensure resolution.
Ability to recommend and implement process improvements.
Excellent organizational and multitasking skills.
Strong attention to detail and accuracy.
Ability to periodically lift up to 15 pounds.
Ability to work in an office and warehouse environment.
Must possess C.N. Wood's stated core values, including teamwork, respect, open communication, cooperation, customer focus, integrity, and continuous improvement.

Nice To Haves

Bachelor's degree preferred.
Two years of sales experience preferred.

Responsibilities

Order new machines and attachments.
Follow up on and coordinate back-ordered equipment with vendors.
Ensure sales inventory is correct and up to date.
Receive and process vendor invoices.
Receive and process customer sales orders.
Process and invoice customer rental contracts.
Work with the Sales Manager to ensure proper invoicing and paperwork preparation.
Prepare monthly commissions for Sales Representatives.
Coordinate with the Service Department to prepare machines for timely delivery.
Arrange delivery of machines and attachments for sales, rentals, demonstrations, and equipment shows.
Update customer records.
Provide sales management support.
Perform other duties as assigned.