Sales Support Specialist

West Shore Home • Dallas, TX

11d • Onsite

About The Position

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! As an In-Home Sales Support Specialist, you will play a vital role in improving our customers’ experience by providing essential assistance to our Design Consultants as they navigate the process of securing financing for our valued customers. Your contributions will include a range of activities to aid the Design Consultants in utilizing our systems effectively. Those activities include issue resolution, system support and assistance with policies and procedures.

Requirements

• High school diploma or equivalent required.
• Proficiency with Microsoft Office Suite preferred, particularly Microsoft Teams
• Communication skills and comfortable talking over the phone and video.
• Coachable and driven to win.

Responsibilities

• Provide troubleshooting assistance to our Design Consultants by delivering effective solutions through maintaining expertise on the latest lending options and staying ahead of changes, navigating our systems and staying ahead of software updates, and actively following policies and procedures while suggesting improvements.
• Document and maintain records of all requested support from our Design Consultants, including outcomes, feedback, and any follow-up actions.
• Ensure a professional demeanor during all interactions with our Design Consultants.
• Maintain company KPIs, such as but not limited to, support requests handled per hour.
• Achieve consistent results that meet or exceed expected individual and team goals.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) Retirement Plan with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED