Sales Support Specialist
PayJunction•Santa Barbara, CA
•$60,000 - $65,000•Hybrid
About The Position
We are seeking a Sales Support Specialist to support our sales organization through operational, administrative, and workflow coordination across the full sales lifecycle. In this role, you will serve as a critical partner to Sales, helping manage CRM administration, opportunity workflows, merchant onboarding support, document collection, and cross-functional coordination between Sales, Underwriting, Deal Desk, Activation, and Customer Support. The ideal candidate is proactive, resourceful, and thrives in a fast-paced environment where strong organization and follow-through are essential.
Requirements
- 2+ years of experience in Sales Support, Sales Operations, or a similar role
- Experience supporting sales teams through CRM administration, opportunity management, onboarding coordination, or similar sales operations functions
- Strong proficiency in Salesforce, including data entry, pipeline management, and reporting
- Familiarity with Outreach or similar sales engagement tools
- Experience using Google Workspace (Docs, Sheets, Calendar) in a collaborative environment
- Experience coordinating operational workflows, sales processes, or administrative functions across multiple multiple internal departments or teams
- Experience collecting documentation, managing follow-up activities, and ensuring completion of tasks within defined service-level expectations
- Strong attention to detail and ability to manage multiple concurrent requests while maintaining accuracy and follow-through
- Strong verbal and written communication skills, with comfort engaging external prospects and partners
Responsibilities
- Create, update, and maintain opportunities in Salesforce, ensuring accurate stages, close dates, notes, and forecasting information
- Monitor and audit Salesforce and Outreach activities to ensure timely follow-up and adherence to established SLAs
- Coordinate requests and workflows between Sales, Underwriting, Deal Desk, Activation, Customer Support, and Partner teams
- Triage merchant requests and route them to the appropriate internal teams while maintaining visibility and follow-through
- Monitor onboarding and support workflows to ensure merchants receive timely assistance through activation
- Conduct regular audits of overdue tasks, stale opportunities, and CRM data to maintain pipeline accuracy and operational efficiency
- Support closed-won workflows, including welcome communications and coordination with activation teams
- Serve as a primary point of contact for merchant, partner, and internal team communications related to sales support, onboarding, and workflow coordination
- Identify inefficiencies in current workflows and propose process improvements to enhance productivity
- Collaborate cross-functionally with internal teams to ensure seamless handoffs and customer experience
- Provide high-quality customer service through professional, timely, and accurate communication
Benefits
- Health, dental, and vision paid 100% by company for you and your dependents
- 401k with 6% match
- FSA and Dependent Care FSA
- Long-term & short-term disability coverage for you paid 100% by company
- 8 paid company holidays per year
- 2 paid floating holidays per year
- 1 paid volunteer day per year
- Paid Time Off
- Home office equipment stipend
- Annual Learning Stipend
- Quarterly “fun budgets” for team bonding events
- Opportunity to be part of a company that is changing a whole industry
- Opportunity for growth within the company
- Opportunity for remote, in-office, or hybrid work
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
