Sales Support Specialist

ABB • Fort Smith, AR

9d • Onsite

About The Position

The Sales Support Specialist is responsible for supporting the Sales organization and customers for the NEMA products. The Sales Support Specialist will support business growth through technical support to customers, sales units and other ABB divisions during the pre- and post-sale stages. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Requirements

• High School Diploma or GED with minimum 2 years relevant experience
• Working knowledge of Microsoft Word, Outlook, PowerPoint and Excel.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Nice To Haves

• Associate’s or Bachelor's Degree with NEMA or electrical motor product background
• Working knowledge of Baldor’s SAP and other company’s electronic tools
• Understand manufacturing concepts, processes and Flex-Flow and Lean concepts
• Understand international laws, trade compliance, and US export, incoterms and exchange rates and ABB intercompany/international trade and routing practices

Responsibilities

• Serve as primary point of contact for plants, engineering, district offices, and customers handling order related emails, product inquiries, and system issues.
• Coordinate expedited orders, hot shipments, inspections, and design updates while managing communication across customers and internal teams.
• Develop custom configurations and quotes, process domestic/international shipments, and resolve logistics challenges.
• Review specifications, manage vendor/customer setups, approve credits, and lead cross-functional coordination to resolve order issues and support project execution.

Benefits

• Health, Life & Disability
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• 11 paid holidays.
• Salaried exempt positions are provided vacation under a permissive time away policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED