Sales Support Specialist, Hospitality

Waterworks•Danbury, CT

8d•$53,000 - $58,000•Hybrid

About The Position

The Sales Support Specialist, Hospitality/Multi Unit partners with the sales team and leaders to support profitability through effective order management and client issue resolution, delivering a luxury-brand service experience. The role owns the full order lifecycle from pre-order activities through shipment and supports sales operations, including preparing for client meetings, handling samples and inventory transfers, processing refunds, and collecting payments. The position is hybrid and requires onsite presence at least three days per week at the Global Corporate Office in Danbury, Connecticut. Travel to client meetings may be required up to 10% of the time.

Requirements

At least 3 years of administrative or project management experience.
Strong organizational skills.
Ability to manage multiple tasks and priorities.
Strong verbal and written communication skills.
Technology savvy, with proficiency in Microsoft Office.
Driven to exceed goals and client expectations.

Nice To Haves

Art or interior design experience.
Luxury retail or service experience.

Responsibilities

Deliver customer-centric service and order management to internal and external customers.
Own the order management process from pre-order through delivery.
Perform sales-channel operational duties as needed, including handling samples, inventory transactions, shipments, and refunds.
Support sales efforts through quoting, order entry, sample requests, and processing and collecting payments.
Proactively manage new and existing open orders, coordinating with order contacts to ensure products arrive at the right place and time.
Manage communications between internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction.
Partner with CMM, Client Services, and Technical Support to resolve client issues in a timely manner and to the client's satisfaction.
Work with freight companies to track shipments and coordinate deliveries, making adjustments in accordance with Freight Accommodations Guidelines.
Complete order notes to maintain consistent communication about order status.
Maintain requested delivery dates in accordance with client expectations and company guidelines.
Collect deposits or balance payments and arrange payment of balances before shipment.
Facilitate completion of signed terms and conditions.
Respond to client inquiries in a timely and professional manner.
Adhere to team guidelines and values.
Perform other order- and project-management duties or projects as assigned.