Sales Support Specialist

Emerald Resource Group • North Canton, OH

7d • Hybrid

About The Position

The Sales Support Specialist supports the Inside Sales and Renewal Sales teams by coordinating customer accounts, processing orders, preparing proposals, tracking contract renewals, and maintaining accurate sales documentation. The role combines customer service, administrative coordination, sales operations, and account management support in a fast-paced business environment. It is based in North Canton, Ohio, with a hybrid arrangement requiring 2–3 days on-site per week and a Monday–Friday schedule.

The specialist handles customer inquiries, account updates, order processing, renewal follow-up, billing and documentation research, CRM maintenance, spreadsheets, sales reports, and customer outreach. They coordinate with sales representatives and other internal departments to resolve customer concerns and support sales objectives. Recent graduates and candidates with transferable experience are encouraged to apply; previous professional sales support experience is not required for candidates who demonstrate relevant skills and willingness to learn.

Requirements

• High school diploma or equivalent.
• Strong interest in sales, marketing, customer service, or business operations.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills, including the ability to manage multiple priorities.
• Exceptional attention to detail and accuracy when entering data, reviewing documentation, and maintaining records.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Strong basic mathematical skills, including working with pricing, invoices, and financial information.
• Professional communication skills when interacting with customers by phone, email, or video.
• Ability to work independently while collaborating effectively with a team.
• Comfort working in a fast-paced environment with changing priorities and deadlines.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to learn new software, systems, and business processes quickly.
• Dependable, adaptable, and motivated to deliver high-quality work.

Nice To Haves

• Bachelor's degree in Sales, Marketing, Business Administration, Communications, Finance, or a related field.
• 2+ years of experience in sales support, customer service, administrative support, order processing, or data entry.
• Experience using Salesforce or another Customer Relationship Management (CRM) platform.
• Previous experience supporting an inside sales team or working in a sales operations environment.
• Familiarity with customer account management, contract renewals, invoicing, or sales reporting.
• Experience using Microsoft Excel to maintain spreadsheets, organize data, and prepare reports.
• Experience gained through internships, part-time employment, customer service positions, administrative work, or academic projects may be considered for recent graduates.

Responsibilities

• Support the Inside Sales and Renewal Sales teams with daily sales activities, customer requests, and administrative tasks.
• Process customer product and service orders using internal business systems.
• Prepare and distribute customer proposals, service renewal agreements, equipment lists, and supporting documentation.
• Track upcoming contract renewals and coordinate follow-up activities to ensure timely completion.
• Assist with customer account reconciliation, invoice research, and resolution of billing or documentation discrepancies.
• Maintain accurate sales records and coordinate customer account updates with internal departments.
• Prioritize daily, weekly, and monthly assignments to support sales objectives and customer deadlines.
• Respond professionally to customer inquiries by phone, email, and virtual meetings.
• Assist customers with questions about service agreements, contract renewals, equipment information, and account updates.
• Maintain positive relationships with existing customers and internal sales representatives.
• Follow up on outstanding customer requests, documentation, and renewal opportunities.
• Coordinate with internal departments to resolve customer concerns and ensure accurate information.
• Provide timely, accurate, and professional customer service throughout the sales process.
• Enter, update, and maintain customer information, sales activities, and renewal opportunities in Salesforce or comparable CRM systems.
• Track customer contracts, renewal dates, equipment records, and sales documentation.
• Prepare and maintain Excel spreadsheets, sales reports, and account tracking documents.
• Support sales forecasting and reporting by ensuring customer information is accurate and current.
• Review records for accuracy, identify discrepancies, and make necessary corrections.
• Maintain organized documentation and follow established company procedures.
• Assist with customer outreach initiatives, sales campaigns, and service renewal activities.
• Make outbound calls to existing customers to follow up on renewals, support marketing campaigns, and identify potential sales opportunities.
• Provide qualified customer leads and relevant account information to the sales team.
• Coordinate with sales representatives to support customer proposals and account development.
• Assist with additional sales, marketing, and administrative projects as needed.

Benefits

• Hybrid work environment combining in-office collaboration and remote work.
• Professional development and experience in sales operations, customer service, account coordination, and business processes.
• Exposure to Salesforce, Microsoft Excel, reporting tools, and customer management systems.
• Collaborative team environment with sales professionals and internal business departments.
• Career-building experience developing transferable skills for sales operations, account management, business development, and customer success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED