Sales Support Specialist – Retail (Harrisonburg, VA)

Ulrich Lifestyle Structures • Harrisonburg, VA

3d • Onsite

About The Position

Ulrich is hiring a Sales Support Specialist for our Design Center. Customers come to us looking to design and purchase sheds, workshops, man caves, and other backyard structures. We partner garage inquiries with our Garage Division for specialized support. You will respond to inquiries from phone, website, and social media, greet walk-in customers, and qualify leads before connecting them with our Designers to complete the project. Ulrich generates customer interest through online marketing, social media, and showroom traffic - this role primarily works with inbound leads rather than cold calling.

Requirements

• Sales or customer-facing experience preferred (retail, inside sales, or service environments)
• Strong communication and relationship-building skills
• Ability to guide conversations and identify customer needs
• Comfortable using computers, CRM systems, and Google Workspace
• Self-motivated with a positive attitude and strong work ethic
• Interest in helping customers bring their backyard projects to life

Nice To Haves

• Retail sales
• Wireless or electronics sales
• Furniture or appliance sales
• Home improvement sales
• Customer service roles with sales goals

Responsibilities

• Respond to customer inquiries from phone, website, and social media
• Greet walk-in customers at the Design Center
• Ask questions to understand the customer's project, timeline, and goals
• Present Ulrich's products and help customers explore their options
• Enter customer information and notes into our CRM
• Schedule appointments with Designers for detailed project consultations
• Follow up with interested customers and missed appointments
• Maintain a clean and welcoming showroom environment

Benefits

• Base Salary: $31,200 – $41,600 depending on experience
• Performance-Based Bonus Opportunities
• High performers who consistently convert leads and schedule qualified appointments can earn toward the top of the range.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed