Sales Support Specialist – Retail (Waynesboro, VA)

Ulrich Lifestyle Structures • Waynesboro, VA

3d • Onsite

About The Position

Ulrich Lifestyle Structures is hiring a Sales Support Specialist for their Design Center in Waynesboro, VA. In this role, you will be the first point of contact for customers looking to design and purchase backyard structures such as sheds, workshops, and man caves. Your primary responsibilities will include responding to inquiries from various channels, greeting walk-in customers, qualifying leads, and scheduling appointments with Designers. This position focuses on inbound leads generated through online marketing, social media, and showroom traffic, rather than cold calling. Ulrich Lifestyle Structures has been building high-quality backyard buildings since 1990 and specializes in custom storage sheds, garages, cabins, workshops, playhouses, and backyard spaces. They are a family-owned company known for its positive energy, strong work ethic, and commitment to exceptional customer experiences, valuing growth, collaboration, and helping customers bring their projects to life.

Requirements

• Sales or customer-facing experience preferred (retail, inside sales, or service environments)
• Strong communication and relationship-building skills
• Ability to guide conversations and identify customer needs
• Comfortable using computers, CRM systems, and Google Workspace
• Self-motivated with a positive attitude and strong work ethic
• Interest in helping customers bring their backyard projects to life

Nice To Haves

• Retail sales
• Wireless or electronics sales
• Furniture or appliance sales
• Home improvement sales
• Customer service roles with sales goals

Responsibilities

• Respond to customer inquiries from phone, website, and social media
• Greet walk-in customers at the Design Center
• Ask questions to understand the customer's project, timeline, and goals
• Present Ulrich's products and help customers explore their options
• Enter customer information and notes into our CRM
• Schedule appointments with Designers for detailed project consultations
• Follow up with interested customers and missed appointments
• Maintain a clean and welcoming showroom environment

Benefits

• Base Salary: $31,200 – $41,600 depending on experience
• Performance-Based Bonus Opportunities
• High performers who consistently convert leads and schedule qualified appointments can earn toward the top of the range ($45,000 – $83,000+ per year)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed