Sales Support Representative

Acosta•Lewisville, TX

About The Position

The Sales Support Representative manages vendor orders, verifies accuracy, confirms vendor commitments on accuracy and pricing, and helps prevent financial deductions. The role supports sales programs and Costco account operations through order and document review, vendor and customer coordination, item and vendor setup, invoicing, shipping and customs support, demonstrations, promotions, and member inquiries. It also assists Business Managers with account tasks, meetings, samples, reporting, and coverage.

Requirements

High school diploma or GED.
Three or more years of business process solutions, customer service, and/or office administrative experience; experience in manufacturing, costing, pricing, distribution, or product lines is preferred. Experience may substitute for some of the stated education.
Strong interpersonal, organizational, and administrative skills.
Ability to communicate effectively with vendors, customers, and team members.
Ability to operate computer systems and proficiency in Microsoft Word, Excel, and Outlook.
Ability to multitask, solve problems, and maintain attention to detail.
Ability to protect and secure confidential and proprietary information.
Ability to perform advanced math calculations accurately, including unit-of-measure conversions, pricing, product weight, Tie x High, and multiple currencies.
Ability to perform moderate physical effort, including lifting materials and equipment weighing less than 15 pounds.
Ability to view a computer monitor for more than 30% of work time.
Ability to wear personal protective equipment when needed.

Nice To Haves

Business process solutions, customer service, and/or office administrative experience in manufacturing, costing, pricing, distribution, or product lines.
Proven food broker experience.

Responsibilities

Review customer product orders and complete related order, transportation, packaging, legal, and financial forms for purchases and sales.
Audit forms and orders to confirm terms, conditions, allowances, and costs.
Support ADW programs, maximize sales by understanding Costco objectives, and build relationships with Costco ICS’s and AB’s.
Create and submit invoices to the Costco accounting portal.
Ensure Costco receives correct high-resolution photos for each e-commerce item and add items to Instacart.
Review CCI’s and meat certificates for traceability, and complete customs paperwork including CCI’s and COS.
Coordinate with Customs Brokers to route loads flagged for inspection to the correct facility before delivery to Costco.
Complete Canada registration and Blue Bin/Stewardship forms according to Canadian government regulations and requirements.
Assist with Walk Global account setup to meet shipping standards for Japan, Korea, and Taiwan.
Complete annual certificate renewals.
Contact PPD and FOB carriers for load status and depot appointments for large vendors shipping across borders.
Update internal associates and clients on Costco currency exchange rate changes.
Ensure vendor demonstrations are scheduled and performed, and that required materials are available on site.
Work with the BM and AMM groups on promotion contracts and confirm actuals after events.
Track and address member complaints and queries, and send replacement parts to members when needed.
Maintain comprehensive knowledge of the customer’s operations and key competitors.
Maintain vendor-specific reports outside the internal system.
Maintain accurate vendor and item setup information and pricing in ADW systems, including orders from BBS/Roadshows.
Maintain current item specification sheets, pricing, and common forms in central locations.
Maintain complete AII and SLH files by vendor.
Meet weekly with Business Managers to review vendors and support tasks.
Provide backup coverage for the BM desk when Business Managers are out of the office.
Assist Business Managers with vendor and Costco meeting preparation, participate in live meetings, and take notes.
Create buydocs/item agreements and submit new item setups for the internal system.
Maintain the regional promotion calendar.
Purchase samples from Costco and other retailers and deliver samples to the buying office.
Assist with monthly competitive shopping.
Maintain the Costco organizational chart.