Sales Support Representative
About The Position
Located in Green Bay, Wisconsin, the Sales Support Representative reports to the VP of Sales and provides administrative, operational, and customer service support to the beef sales team. The role liaises among sales, customers, operations, transportation, and accounting to support accurate order processing, timely deliveries, inventory management, and customer service. It supports daily sales activities by managing customer orders, maintaining account information, and facilitating communication between internal departments, while helping meet customer expectations and sales objectives. The position calls for strong organizational, communication, and problem-solving skills to manage multiple priorities in a fast-paced environment.
Requirements
- Associate or bachelor's degree in business, agriculture, finance, economics, or a related field; equivalent industry experience may be considered.
- 3+ or 5+ years of sales support experience; experience supporting an internal and/or external protein sales team is preferred.
- Advanced skills with Microsoft Excel, Word, PowerPoint, and Outlook.
- Experience presenting information and communicating effectively with customers, vendors, and internal stakeholders.
- Strong written, verbal, analytical, and interpersonal communication skills.
- Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
- Demonstrated problem-solving and decision-making capabilities.
- Strong customer service and relationship management skills.
- High attention to detail and accuracy.
- Ability to collaborate across multiple departments and with Sales Team members.
- Ability to communicate professionally with customers, the sales team, operations, logistics, and accounting.
- Self-motivated, with a strong work ethic and sense of urgency.
- Positive attitude and willingness to take on additional responsibilities and grow within the organization.
Nice To Haves
- Sales support experience supporting an internal and/or external protein sales team.
- SAP and ERP system experience.
- Familiarity with boxed beef and variety meats, and understanding of beef market fundamentals.
- Demonstrated ability to support sales growth through responsive communication and customer support.
Responsibilities
- Enter and update customer orders accurately and efficiently using third-party vendor and proprietary systems.
- Maintain new and existing customer information.
- Prepare sales reports, pricing sheets, and customer presentations.
- Assist sales representatives with quotes, bids, and other customer requests.
- Support new customer onboarding and account setup activities.
- Communicate delivery changes, delays, and other updates with customers and the internal team.
- Identify inventory opportunities and aging inventory to support the sales team.
- Support initiatives related to customer growth and operational efficiency.
- Monitor customer orders from entry through shipment and delivery.
- Assist Sales Management with forecasting, reporting, process improvements, and achievement of business targets.
- Maintain customer relationships through responsive and proactive communication.
- Create ad hoc reports upon request.
- Support accounts receivable activities to ensure adherence to contractual payment terms.
- Maintain sales documentation, controlled records, standard operating procedures, and work instructions.
Benefits
- Competitive total compensation package for you and your family.
- Health and Wellness Clinic.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Flexible spending accounts.
- Voluntary benefits.
- Paid time off (PTO).
- 401(k).
- Long- and short-term disability.
- Discount Meat Purchase Program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
