Sales Support Representative (Seasonal, 6 months)
About The Position
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life. We are currently seeking a determined Sales Support Representative who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. This is done by working closely with field sales representatives/Partner Support and installation technicians to ensure smooth onboarding experience. This role supports account creation, installation, activation, survey/resurvey processes while coordinating back-end operations of the sales cycle.
Requirements
- Reliable internet connection and the ability to use an ethernet cable to link your computer.
- Strong verbal communication and active listening skills
- Ability to follow structured workflows and scripts accurately
- Strong attention to detail and documentation accuracy
- Basic computer proficiency and ability to navigate multiple systems
- Ability to manage time effectively in an outbound calling environment
Responsibilities
- Place outbound calls to accounts to complete required survey and verification activities
- Conduct Dealer Survey and Resurvey outreach in accordance with approved scripts and compliance standards
- Accurately document call attempts, outcomes, and survey results in Surveyinator and MAS
- Track and complete required follow‑ups related to dealer survey activity
- Perform limited dealer account documentation and request‑based updates using approved MAS actions (e.g., DECHRQ)
- Follow all Dealer Survey workflows and operational guidelines
- Maintain professionalism and consistency on all survey and dealer communications
- Participate in required training, coaching, and quality reviews
- Adhere to scheduling, attendance, and productivity expectations
- Using systems such as MAStermind, Avaya, Cresta, Microsoft 365 (Outlook, Excel, Word, Teams), and Assembled to support dealer survey documentation and access, job creation and tracking, outbound calling, call recording and compliance, scheduling, and overall communication.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
