Field Service Scheduling Specialist (Seasonal, 6 months)
About The Position
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life. We are currently seeking a determined Field Service Scheduling Specialist who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. This remote role is critical in ensuring operational efficiency and supporting both our in-house technicians and third-party dealers. The ideal candidate will be proactive, solutions-focused, and capable of managing multiple priorities in a fast-paced environment.
Requirements
- Strong problem-solving and analytical skills.
- Self-motivated with a positive, energetic attitude.
- Consistent adherence to company standards, including attendance and performance metrics.
- Demonstrated commitment to quality and customer service.
- Excellent written and verbal communication skills.
- Proficiency in spreadsheet and word processing software (e.g., Microsoft Excel and Word).
Responsibilities
- Coordinate daily operational tasks including backlog health, job follow-ups, and customer service requests.
- Provide support and issue resolutions for our Brinks Home Direct technicians.
- Manage escalations via phone and chat, ensuring timely and effective resolution.
- Assist the Sales Support team with Field Service tasks related to Brinks Home Direct technicians and customers.
- Support the daily activities of the Field Service team as needed.
- Accurately document account notes in MAS (Management Accounting System).
- Collaborate with Field Installations Managers to drive productivity and performance.
Benefits
- Medical, Dental, Vision
- 401(k) with Employer Match
- Paid Time Off & Paid Holidays
- HSA/FSA
- Life & AD&D Insurance
- Disability Coverage
- Maternity/Parental Leave
- Mental & Physical Health Benefits
- Employee Resource Groups
- Volunteer Hours
- Discounted Equipment & Monitoring
- Employee Referral Program
- Continuing Education
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
