Retail Support Agent (6-months)

AMA - Alberta Motor Association•Edmonton, AB

2d•Onsite

About The Position

This role is for a Retail Support Agent within the Member Services team. The ideal candidate is friendly, approachable, and excels at providing exemplary customer service and support to members regarding retail items and membership products and services. The role requires someone who enjoys understanding and anticipating member needs, acting as a detective and problem-solver to find the right answers. AMA is a large organization with operations spanning automotive, registries, travel, and insurance, offering opportunities for growth and a chance to make a meaningful difference in Alberta communities.

Requirements

At least 18 years old.
High school diploma.
Updated Police Information Check (PIC).
Strong communication skills.
Sales or customer service experience.
Commitment to learning.
1-2 years of retail and/or administrative experience.
Awesome attitude and genuine desire to help people.

Nice To Haves

Experience in a fast-paced environment.
Ability to handle tough situations with patience and grace.
Willingness to learn something new, often in new environments.

Responsibilities

Provide outstanding customer service and support to members.
Promote appropriate AMA products and services.
Complete membership, basic registry, and entry-level travel product and service transactions accurately, confidentially, and in a timely manner.
Professionally engage members to determine their needs and handle retail transactions.
Provide back-up for Member Services Coordinators.
Perform various administrative tasks as assigned, including assisting agents with hold support, document printing, inventory, gift card counts, custodian duties, and cash out.
Assess member needs and match them with the appropriate representative for complex customer needs.