Sales Support Representative – Varsity Performing Arts (VPA)

Varsity Brands•Memphis, TN

16h•Remote

About The Position

Varsity Spirit is seeking a Sales Support Representative to support its Varsity Performing Arts (VPA) Sales organization. The role provides internal sales support and manages customer orders from submission through fulfillment and shipment. It serves as a liaison between Sales and cross-functional teams to help ensure a seamless customer experience, timely order execution, and operational excellence, while enabling Sales Representatives to focus on customer relationships. The representative supports assigned Sales Representatives and regions, responds to questions about products, orders, timelines, and processes, provides updates, and helps resolve customer needs. The role works with Design, Product Development, Production, Sourcing, Shipping, Customer Service, and other internal departments. It also contributes to process improvements, department initiatives, cross-training, and adoption of new tools and systems. This is a remote position associated with Memphis, Tennessee. Work hours are Monday through Friday, between 8 a.m. and 5 p.m. Eastern time.

Requirements

Exceptional customer service mindset and commitment to supporting internal and external customers.
Strong verbal and written communication skills.
Excellent organizational and time-management skills.
Ability to prioritize multiple projects in a fast-paced environment.
Strong attention to detail and follow-through.
Self-motivated with excellent problem-solving skills.
Ability to build collaborative relationships across departments.
Positive attitude and team-first mentality.
Ability to adapt to changing priorities while maintaining accuracy.
Previous experience in customer service, sales support, account management, or order management.
Ability to meet physical requirements, including regularly standing for long periods, repetitive body movement, lifting 15–50 pounds from floor to waist, using finger and hand dexterity, reading text on a screen, and tolerating a non-climate-controlled environment.

Nice To Haves

Experience supporting field sales organizations.
Experience in the performing arts, music, apparel, or custom products industry.
Bachelor’s degree preferred but not required.

Responsibilities

Serve as the primary internal support partner and liaison for the VPA Sales Team, assigned Sales Representatives, and sales regions.
Manage customer orders from submission through shipment.
Respond to inquiries from Sales and internal partners about products, orders, timelines, and processes.
Provide timely updates about order status, production timelines, artwork, and customer requests.
Help Sales Representatives navigate internal processes and identify resources to address customer needs.
Build relationships with Sales Representatives, resolve issues, and identify solutions that support customer satisfaction.
Maintain knowledge of products, sales programs, order processes, and company policies.
Escalate complex issues when appropriate and maintain ownership through resolution.
Partner with Design, Product Development, Production, Sourcing, Shipping, Customer Service, and other departments to facilitate order fulfillment.
Communicate production updates, potential delays, and recommended solutions to Sales.
Assist with special projects and department initiatives as assigned.
Participate in ongoing cross-training to strengthen organizational knowledge and support business needs.
Identify trends in customer inquiries and internal processes and recommend improvements to efficiency, communication, and customer experience.
Support implementation of new tools, systems, and process enhancements.