Performing Arts Center General Manager

Mall of America•East Rutherford, NJ

1d•$120,000

About The Position

The Performing Arts Center General Manager is responsible for the center’s overall administration, operations, and strategic direction. The role includes managing staff, overseeing event planning and execution, maintaining the facility, and supporting financial sustainability. The General Manager ensures safe, compliant, and smooth venue operations; coordinates event staff and vendors; oversees financial and administrative activities; and works with marketing, programming, and partnerships teams to promote events and identify revenue opportunities. The position also supports the center’s long-term goals, customer experience, and community engagement.

Requirements

At least 5 years of experience in venue or event management.
Excellent leadership and coordination skills.
Proficiency in financial management and ticketing software.
Excellent problem-solving and multitasking abilities.
Financial acumen and contract negotiation experience.
Knowledge of technical theater operations, including lighting, sound, and staging.
Knowledge of local laws and regulations.
Ability to handle stress and stay organized under pressure.
Ability to work flexible hours, including evenings and weekends.

Nice To Haves

Bachelor’s degree in Business, Hospitality, or Event Management (preferred).

Responsibilities

Oversee daily operations, including scheduling, budgeting, and staff supervision.
Ensure the facility is safe, clean, functional, and compliant with health, safety, fire, licensing, noise, and other local authority regulations.
Oversee the Head of Production to ensure the maintenance and performance of technical equipment, including lighting, sound, and staging.
Oversee event setup and teardown, ensure equipment and facilities are in good working order, monitor event progress, and resolve issues as they arise.
Manage operational aspects of ticketing, merchandise, and venue concessions.
Hire, train, and supervise administrative, technical, and front-of-house staff; develop schedules and ensure adequate event coverage.
Coordinate with catering, sound, lighting, and other vendors.
Prepare and manage budgets, monitor financial performance and revenue streams, control expenditures, and support cost-effective operations.
Work with programming and partnerships departments on additional revenue-generating opportunities.
Handle contracts, insurance, and invoicing.
Implement safety and security requirements and emergency plans as needed.
Coordinate hiring and management of a senior marketing staff member and work with the marketing department to implement strategies promoting events and increasing attendance.
Represent the center in public and media engagements when required.
Maintain high standards of customer service and address guest complaints and feedback.
Meet sales targets by developing relationships with clients and following up on leads.
Conduct site tours for potential clients, showcasing venue features and capabilities.
Promote events through social media and marketing channels.
Contribute to long-term strategic goals aligned with the center’s mission.
Regularly evaluate programs and operations and adjust strategies as needed.
Prepare reports on venue performance, client feedback, and financial outcomes.