Sales Support Representative – Varsity Performing Arts (VPA)

Varsity Brands•Memphis, TN

1d•Remote

About The Position

Varsity Spirit is seeking a Sales Support Representative for Varsity Performing Arts (VPA). This role provides internal sales support to the VPA Sales organization and helps manage customer orders from submission through fulfillment. The representative serves as a primary liaison between Sales and internal teams, supporting timely order execution, issue resolution, customer satisfaction, and operational excellence. The role is remote, with location details listed as Memphis, Tennessee, and work hours Monday through Friday between 8 a.m. and 5 p.m. Eastern time.

Requirements

Exceptional customer service mindset and commitment to supporting internal and external customers.
Strong verbal and written communication skills.
Excellent organizational and time-management skills.
Ability to prioritize multiple projects in a fast-paced environment.
Strong attention to detail and follow-through.
Self-motivated with strong problem-solving skills.
Ability to build collaborative relationships across departments.
Positive attitude and team-first mentality.
Ability to adapt to changing priorities while maintaining accuracy.
Previous experience in customer service, sales support, account management, or order management.

Nice To Haves

Experience supporting field sales organizations.
Experience in the performing arts, music, apparel, or custom products industry.
Bachelor's degree; preferred but not required.

Responsibilities

Serve as the primary internal support partner and liaison for assigned VPA Sales Representatives and sales regions.
Manage the customer order lifecycle from submission through shipment.
Coordinate communication between Sales and Design, Product Development, Production, Sourcing, Shipping, Customer Service, and other internal departments as applicable.
Respond to internal inquiries about products, orders, timelines, and processes.
Provide timely updates on order status, production timelines, artwork, customer requests, and potential delays.
Resolve issues proactively, identify solutions, and escalate complex issues when appropriate while maintaining ownership through resolution.
Help Sales Representatives navigate internal processes and identify resources to address customer needs.
Maintain knowledge of products, sales programs, order processes, and company policies.
Assist with special projects and department initiatives.
Participate in ongoing cross-training to strengthen organizational knowledge and support business needs.
Identify trends in customer inquiries and internal processes and recommend improvements to efficiency, communication, and customer experience.
Support implementation of new tools, systems, and process enhancements.