Sales Support Representative

Acosta•San Diego, CA

12d

About The Position

The Sales Support Representative manages vendor orders, verifies their accuracy, and helps ensure vendor commitments regarding accuracy and pricing are met to prevent financial deductions. The role supports sales programs and customer relationships, with regular coordination among vendors, customers, managers, and internal teams. It also handles ordering documentation, invoices, item setup, shipping and customs paperwork, promotions, demonstrations, reporting, and member inquiries. The position requires strong communication, interpersonal, organizational, and administrative skills, along with attention to detail and the ability to protect confidential information. It involves frequent computer use and may require moderate physical effort, including lifting materials and equipment weighing less than 15 pounds. Personal protective equipment may be required.

Requirements

High School Diploma or GED.
Three or more years of business process solutions, customer service, and/or office administrative experience; experience in manufacturing, costing, pricing, distribution, or product line work is relevant. This experience is listed as preferred.
Strong interpersonal, organizational, and administrative skills.
Ability to communicate effectively with vendors, customers, and team members.
Ability to operate computer systems and proficiency in Microsoft Word, Excel, and Outlook.
Ability to multitask, solve problems, and maintain strong attention to detail.
Ability to protect and secure confidential and proprietary information.
Ability to perform advanced math calculations accurately, including unit-of-measure conversions, pricing, product weight, Tie x High, and multiple currencies.
Experience may substitute for some of the stated education.

Nice To Haves

Proven food broker experience.
Three or more years of business process solutions, customer service, and/or office administrative experience, preferably in manufacturing, costing, pricing, distribution, or product line work.

Responsibilities

Review customer product orders and complete associated order, transportation, packaging, legal, and financial forms.
Audit forms and orders to confirm terms, conditions, allowances, and costs.
Support ADW programs and maximize sales by understanding Costco objectives and building relationships.
Develop relationships with Costco ICS’s and AB’s.
Create and submit invoices through the Costco accounting portal.
Ensure Costco receives correct high-resolution photos for e-commerce items and add items to Instacart.
Review CCI copies and meat certificates for traceability; complete customs paperwork, including CCI’s and COS, and coordinate with customs brokers so loads flagged for inspection reach the correct facility before Costco delivery.
Complete Canada registration and Blue Bin/Stewardship forms in accordance with Canadian regulations and requirements.
Assist with Walk Global account setup to meet shipping standards for Japan, Korea, and Taiwan.
Complete annual certificate renewals.
Contact PPD and FOB carriers for load status and depot appointments for large vendors shipping across borders.
Update internal associates and clients about Costco currency exchange rate changes.
Ensure vendor demonstrations are scheduled and performed, and track that required materials are available and onsite.
Work with the BM and AMM groups on promotion contracts and confirm actuals after events.
Track and address member complaints and queries, and send replacement parts to members when needed.
Maintain comprehensive knowledge of the customer’s operations and key competitors.
Maintain vendor-specific reports outside the internal system.
Maintain accurate vendor and item setup in ADW systems, including current information and pricing and orders from BBS/Roadshows.
Maintain current item specification sheets, pricing, and common forms in central locations, and maintain complete AII and SLH files by vendor.
Meet weekly with Business Managers to review vendors and support tasks.
Provide backup coverage for the BM desk when staff are out of the office.
Assist Business Managers with vendor and Costco meeting preparation, attend live meetings as needed, and take notes.
Create buydocs/item agreements and submit new item setups for the internal system.
Maintain the promotion calendar on the regionally shared calendar.
Purchase samples from Costco and other retailers and deliver them to the buying office.
Assist with monthly competitive shopping.
Maintain the Costco organization chart.