Sales Support Representative

Watts Water Technologies•Menomonee Falls, WI

3d•Hybrid

About The Position

The Sales Support Representative is a key member of the Customer Service team, responsible for managing customer inquiries, preparing accurate quotes, and supporting sales efforts. The role requires technical aptitude, the ability to interpret product specifications and engineering drawings, and collaboration across teams to provide competitive pricing and customer-focused solutions. The representative also supports new business opportunities through relationship management and ongoing customer engagement, working with internal teams to deliver a seamless customer experience and contribute to business growth. This position reports directly to the SSR Supervisor. The role is initially onsite in Menomonee Falls, Wisconsin, for training and onboarding. After successful completion of onboarding and establishment in the role, the schedule transitions to hybrid: three days onsite and two days remote per week. The employee works primarily in an office environment. Duties include extended desk and computer work, communicating with coworkers and management, moving around the office, and occasionally handling light office materials or equipment. The position is at will, and duties, responsibilities, and working hours or conditions may be reassigned.

Requirements

Associate degree in Sales or Business, or equivalent related experience.
At least 5 years of applicable career experience.
Ability to read bid specifications and blueprints.
Technical knowledge, installation experience, or engineering skills.
Strong computer skills, including Microsoft Office Suite.
CRM experience.
Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
Must establish employment eligibility and satisfactorily complete background checks and required pre-employment drug testing.
Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
Punctuality and dependability.
Ability to adapt to changing work priorities and stressful conditions.
Adherence to personnel policies, procedures, and standards of process implemented by Watts.
Ability to maintain productive and collaborative relationships with other Watts employees.
Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Nice To Haves

Bachelor’s degree in Sales, Business, or a related field.
Manufacturing or building materials industry experience.
Experience with CRM/Salesforce, Epicor, and Quotable.
At least 2 years in lead generation.

Responsibilities

Prepare and deliver accurate and timely customer quotations.
Review and interpret customer specifications and drawings to ensure proposed products meet technical and commercial requirements.
Collaborate with Product Management and other internal teams to determine appropriate product discounts, pricing strategies, and configurations.
Support the field sales team and Bradley Reps with product information, technical assistance, and quoting support.
Build and maintain strong customer relationships to promote repeat business and customer satisfaction.
Assume responsibility for other projects and duties as assigned by the Director of Customer Service or Company management.
Act in accordance with Watts’ values of integrity, accountability, continuous improvement, and transparency.