Sales Support Representative

Watts Water • Menomonee Falls, WI

2d • Hybrid

About The Position

The Sales Support Representative is a member of Watts’ Customer Service team and manages customer inquiries, prepares accurate quotations, and supports sales efforts. The role calls for technical aptitude, the ability to interpret product specifications and engineering drawings, and collaboration across teams to provide competitive pricing and customer-focused solutions. The representative also supports new business opportunities through relationship management and ongoing customer engagement, working with internal teams to provide a seamless customer experience and contribute to business growth. The position reports to the SSR Supervisor.

The role begins onsite in Menomonee Falls, Wisconsin, for training and onboarding. Once fully trained and established, the employee transitions to a hybrid schedule of three days onsite and two days remote per week. The work is primarily office-based.

Requirements

• Associate degree in Sales or Business, or equivalent related experience.
• At least 5 years of applicable career experience.
• Ability to read bid specifications and blueprints.
• Technical knowledge, installation experience, or engineering skills.
• Strong computer skills, including Microsoft Office Suite.
• CRM experience.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment drug testing.
• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability; ability to adapt to changing work priorities and stressful conditions.
• Adherence to company personnel policies, procedures, and process standards.
• Ability to maintain productive, collaborative relationships with other employees and adhere to Watts’ cultural beliefs.

Nice To Haves

• Bachelor’s degree in Sales, Business, or a related field.
• Manufacturing or building materials industry experience.
• Experience with Salesforce, Epicor, and Quotable.
• At least 2 years of lead generation experience.

Responsibilities

• Prepare and deliver accurate, timely customer quotations.
• Review and interpret customer specifications and drawings to confirm proposed products meet technical and commercial requirements.
• Collaborate with Product Management and other internal teams on product discounts, pricing strategies, and configurations.
• Support the field sales team and Bradley Reps with product information, technical assistance, and quoting support.
• Build and maintain customer relationships to encourage repeat business and customer satisfaction.
• Support and maintain new business opportunities through relationship management and ongoing customer engagement.
• Perform other projects and duties as assigned by the Director of Customer Service or Company management.

Benefits

• Competitive compensation based on skills, qualifications, and experience.
• Comprehensive medical and dental coverage.
• Retirement benefits.
• Family-building benefits, including paid maternity and paternity leave.
• 10 paid holidays and paid time off.
• Continued professional development opportunities and educational reimbursement.
• Fitness reimbursements.
• Employee discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree