Sales Support Representative

Acosta•San Diego, CA

10d

About The Position

The Sales Support Representative manages vendor orders, verifies accuracy, confirms vendor commitments and pricing, and helps prevent financial deductions. The role supports sales programs and vendor relationships, maintains accurate order, item, and pricing information, and coordinates documentation and logistics for domestic and international shipments. It also supports Costco account activities, including e-commerce item setup, invoicing, demonstrations, promotions, member inquiries, and meeting preparation. The position requires strong communication, interpersonal, organizational, and administrative skills to work with vendors, customers, managers, carriers, and internal teams. It includes handling confidential information, maintaining reports and records, and performing detailed checks involving pricing, weights, unit conversions, and other calculations. The work may require moderate physical effort, including lifting materials and equipment weighing less than 15 pounds. The position involves viewing a computer monitor for more than 30% of the time, and personal protective equipment may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
Three or more years of business process solutions, customer service, and/or office administrative experience; experience in manufacturing, costing, pricing, distribution, or product lines is preferred. The posting notes that experience may substitute for some of the education requirement.
Strong interpersonal, organizational, and administrative skills.
Effective communication with vendors, customers, and team members.
Ability to operate computer systems and proficiency in Microsoft Word, Excel, and Outlook.
Ability to multitask, strong problem-solving skills, and attention to detail.
Ability to protect and secure confidential and proprietary information.
Ability to perform advanced math calculations accurately, including unit-of-measure conversions, pricing, product weight, Tie x High, and multiple-currency calculations.
Ability to lift materials and equipment weighing less than 15 pounds.
Ability to view a computer monitor for more than 30% of the time.

Nice To Haves

Proven food broker experience.
Business process solutions, customer service, and/or office administrative experience in manufacturing, costing, pricing, distribution, or product lines.

Responsibilities

Review customer product orders and purchases, completing order, transportation, packaging, legal, and financial forms.
Audit forms and orders to confirm terms, conditions, allowances, and costs.
Support ADW programs, maximize sales by understanding Costco objectives, and build relationships with Costco ICS’s and AB’s.
Create and submit invoices to the Costco accounting portal.
Ensure Costco receives high-resolution photos for every e-commerce item and add items to Instacart.
Review CCI’s and meat certificates for traceability, and complete customs paperwork including CCI’s and COS.
Coordinate with Customs Brokers to route loads flagged for inspection to the correct facility before delivery to Costco.
Complete Canada registration and Blue Bin/Stewardship forms in accordance with Canadian government regulations and requirements.
Assist with Walk Global account setup to meet shipping standards for Japan, Korea, and Taiwan.
Complete annual certificate renewals.
Contact PPD and FOB carriers for load status and depot appointments for large vendors shipping across borders.
Update internal associates and clients about Costco currency exchange rate changes.
Ensure vendor demonstrations are scheduled and performed, and track that required materials are available on site.
Work with the BM and AMM groups on promotion contracts and confirm actuals after events.
Track and address member complaints and queries, and send replacement parts to members when needed.
Maintain comprehensive knowledge of the customer’s operation and key competitors.
Maintain vendor-specific reports outside the internal system.
Maintain accurate vendor and item setup information in ADW systems, including current information and pricing for orders from BBS and Roadshows.
Maintain current item specification sheets, pricing, and common forms in central locations.
Maintain complete AII and SLH files by vendor.
Meet weekly with Business Managers to review vendors and support tasks.
Provide backup coverage for the BM desk when its staff are out of the office.
Assist Business Managers with vendor and Costco meeting preparation, including attending live meetings and taking notes.
Create buydocs/item agreements and submit new item setups for the internal system.
Maintain the regional promotion calendar.
Purchase samples from Costco and other retailers, deliver samples to the buying office, and assist with monthly competitive shopping.
Maintain the Costco organizational chart.