Sales Support Representative - GM
US Farathane•Auburn Hills, MI
About The Position
US Farathane is seeking a Sales Support Representative to support its GM Business Unit and General Motors customer accounts. The position serves as a link between customers, sales, engineering, and operations, supporting the execution of automotive interior programs from quote through production. It offers exposure to customer management, program support, forecasting, pricing, and new business development.
Requirements
- 1–2 years of automotive sales support, commercial support, or customer service experience.
- Strong organizational skills and ability to manage multiple priorities and deadlines.
- Excellent verbal, written, and interpersonal communication skills.
- Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to collaborate across multiple departments and customer contacts.
- Strong attention to detail and commitment to accuracy.
- Must be legally authorized to work in the United States without current or future sponsorship.
Nice To Haves
- Bachelor’s degree in business, marketing, communications, or a related field.
- Experience supporting General Motors accounts or other automotive OEM customers.
- Familiarity with automotive interiors, plastic components, or automotive manufacturing environments.
- Experience with customer portals, forecasting tools, and pricing systems.
Responsibilities
- Support the sales and commercial team in the daily management of GM customer accounts.
- Prepare and maintain reports, presentations, spreadsheets, and other business documents.
- Coordinate accurate, timely communication among customers, sales teams, engineering, finance, and operations.
- Manage and maintain customer purchase orders and related commercial documentation.
- Work directly with customers to resolve pricing, contract, and order-related issues.
- Build strong customer relationships and support an exceptional customer experience.
- Track engineering changes, program updates, and future business opportunities.
- Maintain sales forecasts and implement pricing adjustments accurately and promptly.
- Monitor and update customer portals and OEM websites.
- Help resolve issues related to orders, account status, and customer requests.
- Support commercial teams during new program launches and business growth initiatives.
Benefits
- Medical, dental, and vision benefits.
- Company-paid short-term and long-term disability and life insurance.
- 401(k) with company match.
- Paid holidays and PTO.
- Job promotional opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
