Sales Support Representative, Associate-H

Flowserve Corporation•Port Arthur, TX

3d•Onsite

About The Position

The Sales Support Representative supports Flowserve customers by providing timely and accurate assistance with parts, pricing, repair services, and aftermarket solutions for mechanical seals and supporting equipment. The role serves as a liaison among customers, distributors, sales, engineering, operations, and supply chain teams to provide customer service, process orders efficiently, and support successful order fulfillment. It uses technical documentation, parts catalogs, and business systems to identify solutions that meet customers’ operational needs.

Requirements

High school diploma or GED equivalent.
Experience in customer service, inside sales, sales support, order management, or commercial support.
Strong organizational skills and ability to manage multiple priorities and deadlines.
Excellent attention to detail and data accuracy.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Strong written and verbal communication skills.
Ability to work effectively in a collaborative, fast-paced environment.
Ability to apply basic mathematical concepts related to pricing, discounts, quotations, and order processing.
Strong customer-service orientation and problem-solving skills.
Ability to build relationships with customers and internal stakeholders.

Nice To Haves

Bachelor's degree or equivalent combination of education, experience, and demonstrated capabilities.
SAP experience, including quoting, order processing, inventory inquiries, and order-status management.
Experience with ERP, CRM, or order management systems.
Experience supporting industrial products, mechanical seals, pumps, valves, or rotating equipment.
Knowledge of commercial terms, contracts, pricing structures, and customer account management.
Experience supporting manufacturing, industrial service, or aftermarket operations.
Ability to interpret technical documentation, parts breakdowns, and engineering drawings.
Experience working with distributors, industrial customers, and customer service organizations.
Knowledge of inventory management and supply chain processes.
Experience supporting domestic and international customer transactions.

Responsibilities

Respond to customer inquiries about pricing, parts availability, repair services, order status, and aftermarket support.
Prepare and process quotations, sales orders, change orders, shipping instructions, and related documentation.
Use parts catalogs, technical documentation, and reference materials to identify products and support customer requests.
Support order expediting and communicate delivery-status updates to customers and internal stakeholders.
Collaborate with Sales Engineers, Application Engineers, Production Planning, Operations, and Customer Service teams to support customer requirements.
Resolve customer concerns and service issues through problem-solving and cross-functional coordination.
Identify and recommend alternative products, parts, or solutions when requested items are unavailable.
Review customer contracts and documentation to understand and fulfill commercial and operational requirements.
Discuss customer requirements related to pricing, lead times, delivery schedules, payment terms, and commercial agreements.
Assist with accounts receivable activities, including approved credits, discounts, and payment-term inquiries.
Maintain accurate and organized customer records, quotations, transactions, and sales documentation.
Use SAP and other business systems to research inventory, process orders, verify product availability, and support customer transactions.