Sales Support Representative- JR- Westchester, NY

Stryker • White Plains, NY

5d • $92,600 - $148,400 • Onsite

About The Position

As a Sales Support Representative at Stryker, you will support orthopedic surgeries and enhance the customer experience across the territory. You will provide independent technical support for manual and robotic products, troubleshoot issues, help cases run smoothly, and serve as a trusted resource for customers.

You will manage account operations, case preparation, and inventory; maintain technical expertise through ongoing training; and collaborate with Sales Representatives and Sales Managers. The role supports sales enablement and customer relationship development, while providing opportunities to learn upselling strategies and account management within the operating room. On-call support, including evenings, weekends, and holidays, is required according to territory needs. The role is field-based and involves 40% travel.

Requirements

• Mako Robot certification and 2 years of Joint Replacement sales or clinical on-the-job experience; or a bachelor's degree and 4 years of professional and/or relevant experience; or an associate degree and 8 years of professional and/or relevant experience; or a high school diploma and 10 years of professional and/or relevant experience.
• Training on all applications based on the clinical needs of the territory.
• Valid driver's license.
• Fluency in written and spoken English.
• Ability to lift, push, pull, and carry up to 50 pounds; ability to stand for extended periods.
• Ability to manage stressful operating-room situations with professionalism and focus.
• Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects.
• Must handle instruments that may have been contaminated by blood or bodily fluids.

Responsibilities

• Provide timely, independent technical support and troubleshoot manual and robotic product issues.
• Participate in sales meetings and support sales development and customer relationship initiatives.
• Manage daily schedules across assigned accounts and maintain efficient workflows and proactive account management.
• Maintain required training, certifications, and technical expertise across manual and robotic platforms.
• Collaborate with team members to align schedules, share insights, and support sales opportunities.
• Manage inventory, instrumentation, and case preparation to ensure seamless product application.
• Partner with Sales Representatives and Sales Managers to develop upselling and account management skills used in the operating room.
• Support customer education, demonstrations, and product familiarity as directed by territory needs.
• Perform on-call duties, including evenings, weekends, and holidays, to address urgent technical needs and provide continuous customer support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED