Sales Support Representative- JR- Westchester, NY

Stryker • White Plains, NY

3d • Onsite

About The Position

As a Sales Support Representative at Stryker, you will support orthopedic surgeries and help elevate the customer experience across the territory. You will provide independent technical support for manual and robotic products, troubleshoot issues, and help ensure cases run smoothly. You will manage daily account operations, case preparation, and inventory; maintain technical expertise through training; and collaborate with Sales Representatives and Sales Managers. You will also support sales enablement, customer relationship development, customer education, and product demonstrations while developing upselling and account management skills in the operating room. The position is field-based and includes on-call responsibilities, which may require evenings, weekends, and holidays, based on territory needs.

Requirements

• One of the following: Mako Robot certification and 2 years of Joint Replacement sales or clinical on-the-job experience; a bachelor's degree and 4 years of professional and/or relevant experience; an associate degree and 8 years of professional and/or relevant experience; or a high school diploma and 10 years of professional and/or relevant experience.
• Training on all applications based on the clinical needs of the territory.
• Valid driver's license.
• Fluency in written and spoken English.
• Ability to handle instruments that may have been contaminated by blood or bodily fluids.
• Ability to lift, push, pull, and carry up to 50 pounds; ability to stand for extended periods.
• Ability to manage stressful operating-room situations with professionalism and focus.
• Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects.

Responsibilities

• Provide timely, independent technical support and troubleshoot manual and robotic product issues.
• Participate in sales meetings and support sales development and customer relationship initiatives.
• Manage daily schedules across assigned accounts and support efficient workflows and proactive account management.
• Maintain required training, certifications, and technical expertise across manual and robotic platforms.
• Collaborate with team members to align schedules, share insights, and support sales opportunities.
• Manage inventory, instrumentation, and case preparation to support product application.
• Partner with Sales Representatives and Sales Managers to develop upselling and account management skills used in the operating room.
• Support customer education, demonstrations, and product familiarity as directed by territory needs.
• Perform on-call duties, including evenings, weekends, and holidays, to address urgent technical needs and provide continuous customer support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED