Sales Support Representative

Acosta•Lewisville, TX

About The Position

The Sales Support Representative manages vendor orders, verifies their accuracy, confirms vendor commitments and pricing, and helps prevent financial deductions. The role supports sales programs and customer relationships, particularly with Costco, and handles order documentation, invoicing, item setup, shipping and customs paperwork, demos, promotions, member inquiries, and vendor reporting. It also provides administrative and meeting support to Business Managers and maintains accurate records, calendars, and account information. The position requires strong communication, interpersonal, organizational, and administrative skills. The employee must be able to manage multiple tasks with attention to detail, use computer systems and Microsoft Office, protect confidential information, and perform advanced calculations involving unit conversions, pricing, product weights, package configurations, and multiple currencies. The work environment may involve moderate physical effort, including lifting materials and equipment weighing less than 15 pounds. The position involves viewing a computer monitor for more than 30% of the time, and personal protective equipment may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
Three or more years of business process solutions, customer service, and/or office administrative experience; experience in manufacturing, costing, pricing, distribution, or product lines is preferred. The posting states that experience may substitute for some education.
Strong interpersonal, organizational, and administrative skills.
Ability to communicate effectively with vendors, customers, and team members.
Ability to operate computer systems and proficiency in Microsoft Word, Excel, and Outlook.
Ability to multitask, solve problems, and maintain attention to detail.
Ability to protect confidential and proprietary information.
Attention to detail when performing advanced calculations involving unit-of-measure conversions, pricing, product weight, Tie x High, and multiple currencies.

Nice To Haves

Business process solutions, customer service, and/or office administrative experience in manufacturing, costing, pricing, distribution, or product lines.
Proven food broker experience.

Responsibilities

Review customer product orders and purchases, completing order, transportation, packaging, legal, and financial forms.
Audit forms and orders to confirm terms, conditions, allowances, and costs.
Support ADW programs, maximize sales by understanding Costco objectives, and build relationships with Costco contacts.
Develop relationships with Costco ICS’s and AB’s.
Create and submit invoices through the Costco accounting portal.
Ensure Costco receives correct high-resolution photos for each e-commerce item and add items to Instacart.
Review CCI’s and meat certificates for traceability; complete customs paperwork, including CCI’s and COS; and coordinate with customs brokers to route loads flagged for inspection to the correct facility before delivery to Costco.
Complete Canada registration and Blue Bin/Stewardship forms in accordance with Canadian government requirements.
Assist with Walk Global account setup to meet shipping standards for Japan, Korea, and Taiwan.
Complete annual certificate renewals.
Contact PPD and FOB carriers for load status and depot appointments for large vendors shipping across borders.
Update internal associates and clients about Costco currency exchange rate changes.
Ensure vendor demos are scheduled and performed, and track that required materials are available on site.
Work with the BM and AMM group on promotion contracts and confirm actuals after events.
Track and address member complaints and queries, and send replacement parts to members when needed.
Maintain comprehensive knowledge of the customer’s operation and key competitors.
Maintain vendor-specific reports outside the internal system.
Maintain accurate vendor and item setup in ADW systems, including current information and pricing for orders from BBS and Roadshows.
Maintain accurate, updated central files for item specification sheets, pricing, and common forms; maintain complete AII and SLH files by vendor.
Meet weekly with Business Managers to review vendors and support tasks.
Provide backup coverage for the BM desk when Business Managers are out of the office.
Assist Business Managers with vendor and Costco meeting preparation, participate in live meetings, and take notes.
Create buydocs/item agreements and submit new item setups for the internal system.
Maintain the promotion calendar on the regionally shared calendar.
Purchase samples from Costco and other retailers and deliver them to the buying office.
Assist with monthly competitive shopping.
Maintain the Costco organizational chart.