Sales Support & Project Coordinator

PlayCore Careers • Petersburg, FL

9d

About The Position

Aquaworx is seeking an organized, detail-oriented, customer-focused professional to support its Sales team. The role coordinates customer communications, prepares quotes, maintains project information, and facilitates communication among Sales, Operations, Engineering, and Technical Services. The coordinator works with sales representatives to support new and existing customers and coordinate projects from initial quotation through production and delivery. The position also independently manages quotations and customer requests for smaller projects when needed, in a collaborative, technical manufacturing environment.

Requirements

• Excellent organizational, communication, and customer service skills.
• Ability to manage multiple projects, customer requests, and competing priorities.
• Strong attention to detail and commitment to accuracy and follow-through.
• Comfort preparing quotations, working with pricing information, and learning technical products.
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.
• Ability to communicate effectively with customers, sales representatives, and internal departments.
• Comfort working independently while collaborating with a team.
• Ability to take initiative, learn products and processes, follow up on outstanding items, and manage smaller customer requests independently.

Nice To Haves

• Experience in sales support, customer service, inside sales, or project coordination.
• Experience with CRM software; HubSpot experience is preferred.
• Experience in manufacturing, construction, commercial equipment, or technical products.

Responsibilities

• Assist the Sales team with customer inquiries, project coordination, quotations, and follow-up communications.
• Prepare, review, and distribute customer quotations and proposals in collaboration with sales representatives.
• Independently prepare quotes and coordinate customer requests for smaller projects, replacement equipment, and standard products as needed.
• Serve as a primary point of contact for routine customer questions, project updates, and general sales support.
• Coordinate communication among customers, Sales, Operations, Engineering, and Technical Services to ensure timely and accurate information.
• Help sales representatives gather project requirements, product information, pricing, and supporting documentation.
• Answer and direct incoming customer calls and provide professional, responsive customer service.
• Maintain accurate customer, contact, deal, and project information in HubSpot CRM.
• Assist the Sales team with deal pipelines, opportunity tracking, and customer follow-ups.
• Create and update customer quotes using company quoting software.
• Work with Operations to establish and assign product costs, maintain accurate pricing information, and update product and pricing data in the quoting software.
• Maintain organized and accurate product information, quotation templates, and supporting sales documentation.
• Identify opportunities to improve CRM processes, quoting accuracy, and sales efficiency.
• Coordinate project handoffs from Sales to Operations following order placement.
• Prepare and manage project submittal packages, technical documentation, and supporting materials.
• Track submittal approvals, project milestones, and outstanding customer requirements.
• Prepare and distribute Operation & Maintenance (O&M) manuals.
• Communicate with Operations about production schedules, project status, and anticipated shipping dates.
• Provide customers and sales representatives with timely project, production, and delivery updates.
• Coordinate with appropriate internal departments to help identify and resolve project-related questions.
• Assist customers with replacement parts, warranty requests, and general service inquiries.
• Coordinate with Technical Services to obtain product information, troubleshooting assistance, and replacement-part recommendations.
• Prepare quotations for replacement parts, repairs, and smaller equipment orders.
• Ensure customer service requests are documented, communicated, and followed through to resolution.
• Support continuous improvement initiatives focused on customer satisfaction, communication, and internal efficiency.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed