Sales Support Manager

American Retirement Association•Arlington, VA

1d•Hybrid

About The Position

The Sales Support Manager joins the American Retirement Association’s Sales Operations team and manages the daily operations of the sales support function. The role supports sales-team success by facilitating communication and collaboration across departments, streamlining processes, and providing administrative support. Responsibilities include overseeing workflow, data collection and record keeping, reporting and analytics, customer support, resolving interdepartmental operational issues, and improving team productivity. The manager also trains and supports the sales team on systems, processes, and procedures.

Requirements

At least 3 years of experience in a sales support role.
Experience creating, implementing, and maintaining policies and procedures.
Bachelor’s degree or equivalent experience.
Knowledge of sales support principles, practices, and procedures.
Interpersonal, communication, collaboration, presentation, negotiation, and relationship-building skills.
Multitasking, project management, planning, organization, and customer service skills.
Analytical, problem-solving, and time-management skills.
Experience with CRM systems such as Salesforce.
Experience with collaboration platforms such as Microsoft Teams and digital communication tools such as Zoom.
Proficiency with Microsoft Office Suite and Adobe Acrobat; familiarity with Fonteva or another Association Management System.
Ability to travel locally by motor vehicle and take domestic overnight trips.
Ability to commute to the office at least 3 days per week.
Ability to sit for prolonged periods and work on a computer in home and office environments; use standard office equipment; view and analyze information on a computer screen for extended periods; occasionally lift up to 20 pounds; and participate in virtual and in-person meetings, presentations, and team collaborations.

Responsibilities

Coordinate with logistics, operations, sales, and other departments to facilitate smooth operations; identify operational challenges and coordinate resolutions.
Manage sales-team workflow and document processes and procedures.
Identify and implement process improvements, working across departments to improve efficiency and eliminate bottlenecks.
Serve as the main contact for key-account customer inquiries and follow-ups; resolve concerns promptly and escalate when necessary.
Draft and process sales contracts.
Maintain accurate customer records and sales databases, with a focus on quality control.
Create and distribute routine sales performance reports and analyze data to identify trends, opportunities, and areas for improvement.
Help prepare sales collateral, presentations, and proposals.
Support onboarding of new sales-team members.
Train the sales team on systems, processes, and procedures to support compliance with company policies and best practices.