Sales Support Intern
About The Position
The Sales Support Intern supports Alfa Laval’s Hydronic Solutions business by collaborating with customers and cross-functional teams. The six-month internship in Richmond, Virginia, provides hands-on exposure to technical sales support, application engineering, customer engagement, and business development in the HVAC and hydronics market. The intern assists with customer inquiries, equipment selection, proposal development, technical documentation, and sales administration. The internship may be extended for another six months based on business needs, performance, and development opportunities. The intern develops knowledge of Alfa Laval products, hydronic systems, HVAC applications, and customer solutions while learning to identify customer requirements and help recommend appropriate products. The role includes support for customer specifications, equipment sizing and selection, quotations, technical proposals, product documentation, customer and project records, troubleshooting, and sales processes. The intern works with Sales, Service, Engineering, Product Management, and Customer Support teams. Alfa Laval prioritizes applicants who reside in the United States or have an established presence in the area. Visa sponsorship is not available. Applicants are invited to complete Pymetrics assessment games as part of the recruitment process.
Requirements
- Currently pursuing or recently completed a bachelor's degree in Engineering, Business, Supply Chain, or a related field.
- Interest in sustainability, energy efficiency, and innovative engineering solutions.
- Strong interest in technical sales, customer support, engineering applications, or business development.
- Excellent written and verbal communication skills.
- Strong organizational and time-management abilities.
- Ability to manage multiple tasks while maintaining attention to detail.
- Analytical thinking and problem-solving capabilities.
- Experience using Microsoft Office applications, including Excel, PowerPoint, and Word.
- Ability to work independently and collaborate effectively within a team.
- Curiosity, initiative, and willingness to learn new concepts and technologies.
- Customer-focused mindset and professional approach to communication and problem-solving.
Responsibilities
- Develop knowledge of Alfa Laval products, hydronic systems, HVAC applications, and customer solutions.
- Learn to identify customer requirements and assist in recommending appropriate products and solutions.
- Support review of customer specifications and assist with equipment sizing and selection using Alfa Laval software tools.
- Contribute to preparation of quotations, technical proposals, product documentation, and supporting materials.
- Assist in responding to customer inquiries about product information, applications, order status, and technical documentation.
- Use CRM systems and sales enablement tools to maintain accurate customer and project information.
- Collaborate with Sales, Service, Engineering, Product Management, and Customer Support teams to help deliver timely and effective solutions.
- Participate in technical discussions, product training, and customer support activities.
- Support troubleshooting efforts and contribute to resolving customer questions and technical issues.
- Learn and follow established sales and business development processes.
- Build practical experience in a customer-focused, collaborative, and innovative environment.
Benefits
- Competitive salary and full benefits package, including medical, dental, vision, and life coverage, and a 401(k) plan.
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What This Job Offers
Career Level
Intern
